Helping You Have Fun & Skate Safe

From Friday 10th December 2021 onwards

Our priority will continue to be the health and safety of our customers and team members. Below you will see the safety measures in place and what to expect when you visit our rinks.

Following yesterday’s government announcement. From today, Friday December 10th, face coverings will be mandatory again across all of our rinks except whilst on the ice, eating or drinking. This applies to all of our customers and staff, unless exempt.

You will not need to provide your COVID status when visiting rinks.

We continue to operate enhanced cleaning in all areas within our rinks and hand sanitizing stations are available at all sites. Take a look at our Safety Measures which can be found below.

As well as carefully following Government guidelines, we are putting some extra measures and customer guidance in place so you can Have Fun & Skate Safe – these can be found below.

FAQs

Do I need to wear a mask when ice skating?

We understand that our customers have differing concerns regarding Covid-19. We therefore ask all customers to continue to wear masks or face coverings in all off ice areas within all our venues and when entering and leaving the building unless you are exempt.

We also ask customers to be considerate of others by keeping a safe distance from each other and to regularly sanitise their hands while within our rinks.

Planet Ice are committed to taking every step necessary to keep our staff and customers as safe as possible and we thank all of you for your support.

What if l have booked a skating session and then I have to self isolate?

Planet Ice will arrange to have the session re-scheduled to a further date after the isolation period and at the convenience of the customer.

Do I need to pre-book ice skating at Planet Ice?

We would advise all customers to prebook to avoid disappointment. For those that are not in a position to book online then there will be a provision still to take cash over the counter on the day – however we cannot guarantee access as online customers will take priority.

Always check the sessions times availability and prices before setting out for the rink as they can change on the day of your visit.

Are you accepting cash payments

We are advising all customers to pre-book their sessions online via our new online booking system. If you do turn up on the day to then we will be accepting contactless payments.

Temperature check on entry

All members of staff will be required to have their temperature taken on entry and refusal will result in that member of staff being sent home. We are making sure all members of staff are checked to make sure all of our customers are safe when they visit.

If my area is in lockdown, can I move my booking?

Yes, if you have an upcoming booking and needs to be rescheduled then please contact rink along with your booking reference number.

How often are the ice skates cleaned

All ice skates will be cleaned thoroughly after every use before they are given to the next customer.

How often are the ice rink surfaces and surroundings cleaned?

Surfaces and surroundings around the ice rink will be cleaned throughout the day.

Can I still get food & drink whilst at the ice rink?

Yes. We now have exptended hours for our café areas which include Friday Evenings Public Session along with Public Sessions for Saturday and Sunday. All rinks will have café’s open during the summer holidays but please check the website for details.

WANT TO KNOW MORE?

Customer Health
We’re asking that all customers stay home if they have had any Covid-19 or flu-like symptoms in the past 14 days to avoid the spread of germs. Please ensure that you and all members of your group (including children) abide by the latest Government guidelines on social distancing at all times.

We require all of our customers to sanitise their hands upon entry. We also have hand sanitiser available throughout the rinks to be used as needed.

Extra safety resources for our customers
We want to make sure our customers feel safe at all times while visiting our ice rinks, if you have any questions, please don’t hesitate to speak to a member of the Planet Ice team.

Enhanced cleaning procedures
Our team members are all working hard to keep our ice rinks clean throughout the day. Our ice skates will be thoroughly cleaned after every use as well as equipment, counters, door handles and other high touch surfaces are also cleaned consistently.

We also deep clean our rinks each night after closing to ensure all of our surfaces are fully sanitised ready for the next day.

Team Member Health
We’re making sure all of our team members are healthy and ready to work.
We have briefings for our team at the start of each day with clear instruction about how to maintain the highest cleaning and hygiene standards in our rinks, including emphasising frequent and proper hand washing routines for both our team and customers.

All team members will receive a temperature check before their shift and we will continue to be very cautious in terms of any team member showing signs of illness, requiring them to follow the isolation and health guidance given by the government.

Our team members will wear face coverings and gloves while working and we have introduced screens is high contact areas like reception.