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If you would like to give feedback on a visit or any part of your experience with us at Planet Ice, please complete our Guest Feedback Form.
Whether it’s a compliment or a complaint, we value your feedback. Your insights help us improve and ensure that every visit to Planet Ice is a memorable one.
We typically respond to emails within 7 working days.
To help us investigate fully, please provide proof of visit, such as your booking reference numbers.
If you wish to contact us regarding feedback about your recent visit, this must be within 6 weeks of your visit date.