Feedback

Submit your Feedback

If you would like to give feedback on a visit or any part of your experience with us at Planet Ice, please complete our Guest Feedback Form.

Whether it’s a compliment or a complaint, we value your feedback. Your insights help us improve and ensure that every visit to Planet Ice is a memorable one.

Response Time:

We typically respond to emails within 7 working days.

Proof of Visit:

To help us investigate fully, please provide proof of visit, such as your booking reference numbers.

Time Frame:

If you wish to contact us regarding feedback about your recent visit, this must be within 6 weeks of your visit date.