CAREERS AT PLANET ICE

Planet Ice now serves an amazing 1 million customers a year across all our Planet Ice rinks in the UK & service 500 thousand customers online on a weekly basis. With ambitious plans to grow, both in the UK and overseas, we are looking for even more people to join us and help create the next chapter of Planet Ice a success

We have roles available up and down the country, and all of them offer great development potential.

WHAT WE OFFER

We are very proud of our brands, but we know it’s our people we really have to thank for our success. If you can bring us the confidence, commitment, and talent we need, then we’ll show our appreciation in lots of different ways. To help you settle in and get quickly up to speed, you will get a structured welcome to the business. We will offer you excellent training and development opportunities to ensure you keep on growing throughout your time with us.

WHAT WE’RE LOOKING FOR

We’re looking for people who are genuine, confident and committed. These are our core values at Planet Ice and we want all of our people to follow them, as well as share our strong customer focus. We also love hearing from people who have a passion to motivate and inspire teams.

If that sounds like you, select your local rink below and see what jobs they have available.


Planet Ice Altrincham

Planet Ice Altrincham has an exciting opportunity for a Duty Manager
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management structure at the Planet Ice Altrincham. Have you got at least a year of Team Leader or Duty Management experience? Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

You would be responsible for managing the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take direct responsibility for the running of the F&B operation including our bar, café & vending operation.

You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Opening/Closing the building as a Key Holder
  2. Overseeing the smooth operation of our various departments with a big focus on F&B
  3. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  4. Working alongside the General Manager to ensure that all members of staff have the relevant training and HR paperwork
  5. Ensuring all relevant paperwork is completed within F&B
  6. Reveiewing all orders placed for the café, bar and vending
  7. First Aid when required
  8. Assisting customers with any issues they may experience while visiting us

You as a person will need to be

  1. A good communicator in person by phone & email.
  2. Have a passion for delivering a high quality customers experience.
  3. Passionate about delivering a high quality F&B experience
  4. Understand the importance of compliance with food hygiene standards
  5. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  6. Oversee Health & Safety of customers and staff
  7. Have a methodical approach to cash handling and paper work.
  8. Maintain a friendly, courteous and cheerful attitude while working under pressure

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Matthew Poultney, General Manager – careers@planet-ice.co.uk

Job Type: Full-time (35-40 hours per week)

Salary: £9.00 per hour starting hourly rate with a salary increase after a six month probationary period

Planet Ice Basingstoke

We are looking for a part time receptionist to join our front of house team.

You will need to be professional in your approach when dealing with telephone and email enquiries with good customer service skills and confident IT skills. You should be enthusiastic about improving your knowledge of our company and the products we offer. Excellent time keeping is a must and you will need to be able to work as part of our team. In return for you fantastic work, we offer discounted food and drink while on shift and free staff ice skating for you and a friend when you’re not working.

Basic duties will include;

  • Answering customer queries in person and via email and telephone
  • Taking bookings
  • Processing tickets
  • Cash handling

Must be available to work Monday – Sunday including Some evenings available along with additional hours during school holiday periods.

Part-time hours: 25-40 per week

Expected start date: 21/08/2021

Job Types: Full-time, Part-time, Permanent

Salary: £5.30-£8.91 per hour

COVID-19 considerations:
All areas are cleaned regularly

Please email your CV to careers@planet-ice.co.uk

Planet Ice Basingstoke has an exciting opportunity for a Duty Manager to join the team
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at Planet Ice Basingstoke

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take some responsibility for maintain the ice pad and building.

Responsible to: General Manager

Overview
You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Duties & Responsibilities

  1. Opening/Closing the building as a Key holder
  2. Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
  3. Working alongside and being part of a successful management team
  4. Maintaining the ice pad and refrigeration plant during your times on shift
  5. Resurfacing the ice as abs when needed.
  6. First Aid when required- training will be supplied
  7. Assisting customers with any issues they may experience while visiting us
  8. You as a person will need to be a good communicator in person by phone & email.
  9. You must have a passion for delivering a high quality customers experience.
  10. Passionate about delivering the best customer experience possible.
  11. Understand the importance of compliance with food hygiene standards
  12. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  13. Oversee Health & Safety of customers and staff
  14. Have a methodical approach to cash handling and paper work.
  15. Maintain a friendly, courteous and cheerful attitude while working under pressure
  16. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  17. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Schedule

  1. Holidays
  2. Monday to Friday
  3. Weekend availability

Please email your CV to Colin Sturgess on careers@planet-ice.co.uk

Planet Ice Basingstoke has an exciting opportunity for a Food & Beverage Server to join the team
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

Job Holder
Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
Working as a Team Member in Papa John’s you will be part of the overall kitchen team, making sure that our customers always have fantastic customer service and freshly baked pizzas and side orders to Papa John’s brand standards in a way that is friendly, efficient and exceed their expectations.

Duties & Responsibilities

  1. Carrying out food preparation
  2. Being up to date with product knowledge and marketing initiatives
  3. Using the computer system to take orders
  4. You may be asked to operate another food or drink outlet within the facility at Ice Hockey or other events
  5. General cleaning duties with the kitchen and seating areas
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. You will assist with safe evacuation of the Bar and Kitchen in the event of an emergency evacuation
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  9. You must attend all staff training session if scheduled
  10. You will help assist with any specific daily or weekly check sheets
  11. You will be responsible for making sure the kitchen is fully stocked prior to opening. You must also inform the duty manager if you are low on stock and require an order to be placed
  12. You will be able to work unsociable hours and have an ability to work flexible shift patterns e.g. morning shift, evening shift, weekends

As part of a Team Members role you will need to make sure that the store and equipment are cleaned to a high standard at all times and maintain food hygiene and health and safety standards to ensure the safety of all customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Careers on careers@planet-ice.co.uk

Planet Ice Basingstoke has an exciting opportunity for a new member of staff to join the skate hire team.

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description. Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Smooth running of the skate hire area at all times in line with the companies policies and procedures.

Responsible to: Supervisors & Managers

Overview: As a skate hire member you will be constantly interacting with customers and other staff members including Management. Your main aim is to ensure that all customers have a safe and enjoyable visit here at Planet Ice.

Duties & Responsibilities:

  1. Making sure that skate hire is open and ready for business as and when required.
  2. Handing out hire skates to our customers, and assisting with sizing questions as and when required.
  3. Ensuring that all skates are checked regularly and that any defects are put to one side and a note given to the duty manager at the end of each shift.
  4. Responsible for general cleaning duties during your shifts. These will include the cleaning of the following areas:
  5. Skate hire, toilets, flooring around the Ice rink perimeter. Other cleaning duties may be required when advised by your Supervisor.
  6. In the event of an emergency and the building being evacuated, you will assist with clearing your area.
  7. You will be responsible for ensuring that skate hire is kept clean and tidy and that there are no trip hazards.
  8. You may be asked to place flyers in skates leading up to holidays etc. and feel able to discuss events with customers.
  9. You must communicate with reception during busy session with skate size availability.
  10. You should be polite and courteous at all times to the general public.
  11. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty.
  12. You must attend all staff training session scheduled.
  13. Complete tasks included in opening and closing check sheets.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

This Job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Careers on careers@planet-ice.co.uk

Planet Ice Basingstoke has an exciting opportunity for a new member of staff to join as an ice marhsall

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description. Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Smooth running of Planet Ice facility at all times in line with the company’s policies and procedures.

Responsible to: Supervisors & Managers

Duties & Responsibilities:

  1. required.
  2. Handing out hire skates to our customers, and assisting with sizing questions as and when required.
  3. Ensuring that all skates are checked regularly and that any defects are put to one side and a note given to the duty manager at the end of each shift.
  4. Responsible for general cleaning duties during your shifts. These will include the cleaning of the following areas:

Skate hire, toilets, flooring around the Ice rink perimeter. Other cleaning duties may      be required when advised by your Supervisor.

  1. In the event of an emergency and the building being evacuated, you will assist with clearing your area.
  2. You will be responsible for ensuring that skate hire is kept clean and tidy and that there are no trip hazards.
  3. You may be asked to place flyers in skates leading up to holidays etc. and feel able to discuss events with customers.
  4. You must communicate with reception during busy session with skate size availability.
  5. You should be polite and courteous at all times to the general public.
  6. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty.
  7. Stewarding on the Ice making sure people are skating in a safe environment.
  8. You must attend all staff training session scheduled
  9. You will help assist with any accidents within the Planet Ice facility.
  10. Complete tasks included in opening and closing check sheets.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

This Job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Careers on careers@planet-ice.co.uk

Planet Ice Blackburn

Planet Ice Blackburn has an exciting opportunity for a new member of staff to join the Blackburn box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Mark Halliwell on mhalliwell@planet-ice.co.uk

Planet Ice Bristol

Planet Ice Bristol has an exciting opportunity for a Duty Manager to join the team
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at planet Ice Bristol

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take some responsibility for maintain the ice pad and building.

Responsible to: General Manager

Overview
You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Duties & Responsibilities

  1. Opening/Closing the building as a Key holder
  2. Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
  3. Working alongside and being part of a successful management team
  4. Maintaining the ice pad and refrigeration plant during your times on shift
  5. Resurfacing the ice as abs when needed.
  6. First Aid when required- training will be supplied
  7. Assisting customers with any issues they may experience while visiting us
  8. You as a person will need to be a good communicator in person by phone & email.
  9. You must have a passion for delivering a high quality customers experience.
  10. Passionate about delivering the best customer experience possible.
  11. Understand the importance of compliance with food hygiene standards
  12. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  13. Oversee Health & Safety of customers and staff
  14. Have a methodical approach to cash handling and paper work.
  15. Maintain a friendly, courteous and cheerful attitude while working under pressure
  16. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  17. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Salary
£10.00 per hour

Schedule

  1. Holidays
  2. Monday to Friday
  3. Weekend availability

Please email your CV to careers@planet-ice.co.uk

Planet Ice Bristol has an exciting opportunity for a new members of staff to join the Bristol box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to careers@planet-ice.co.uk

Planet Ice Bristol has an exciting opportunity for a Food & Beverage Server to join the team
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

Job Holder
Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
Working as a Team Member, you will be part of the overall kitchen team, making sure that our customers always have fantastic customer service

Duties & Responsibilities

  1. Carrying out food preparation
  2. Being up to date with product knowledge and marketing initiatives
  3. Using the computer system to take orders
  4. You may be asked to operate another food or drink outlet within the facility at Ice Hockey or other events
  5. General cleaning duties with the kitchen and seating areas
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. You will assist with safe evacuation of the Bar and Kitchen in the event of an emergency evacuation
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  9. You must attend all staff training session if scheduled
  10. You will help assist with any specific daily or weekly check sheets
  11. You will be responsible for making sure the kitchen is fully stocked prior to opening. You must also inform the duty manager if you are low on stock and require an order to be placed
  12. You will be able to work unsociable hours and have an ability to work flexible shift patterns e.g. morning shift, evening shift, weekends

As part of a Team Members role you will need to make sure that the store and equipment are cleaned to a high standard at all times and maintain food hygiene and health and safety standards to ensure the safety of all customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to careers@planet-ice.co.uk

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description. Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Ensuring all areas are clean and tidy at all times.
Responsible to: Supervisors & Managers

As a cleaner you will be interacting with customers and other staff members including Management. Your main aim is to ensure that all areas are clean and tidy at all times.

Duties & Responsibilities
You are responsible for implementing the “daily cleaning schedule” and having it signed off daily by the duty manager.

  1. You will be responsible for ensuring all toilets are checked and stocked every hour.
  2. Ensure that tables are cleared, wiped down and bins emptied when required.
  3. You will be required to litter pick and sweep all areas throughout your shift.
  4. Be polite and courteous at all times to the general public.
  5. Ensure you are aware of any facility /product information as customers may ask you.
  6. You will also be responsible for assisting staff and management with regard to any fire evacuations. (as and when required)
  7. Cleaning all offices, vacuuming and dusting as required.
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty.
  9. You must attend all staff training session scheduled
  10. You will complete any specific cleaning daily/weekly check sheets.
  11. Before completing any jobs involving chemicals you must ensure all COSHH training has been completed and signed off by a Manager.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

This Job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Will Tenison, General Manager – gm.bristol@planet-ice.co.uk

Planet Ice Coventry

Cleaner 

Job Type: Part Time (12-18 hours a week)

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description. Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Ensuring all areas are clean and tidy at all times.
Responsible to: Supervisors & Managers

As a cleaner you will be interacting with customers and other staff members including Management. Your main aim is to ensure that all areas are clean and tidy at all times.

Duties & Responsibilities
You are responsible for implementing the “daily cleaning schedule” and having it signed off daily by the duty manager.

  1. You will be responsible for ensuring all toilets are checked and stocked every hour.
  2. Ensure that tables are cleared, wiped down and bins emptied when required.
  3. You will be required to litter pick and sweep all areas throughout your shift.
  4. Be polite and courteous at all times to the general public.
  5. Ensure you are aware of any facility /product information as customers may ask you.
  6. You will also be responsible for assisting staff and management with regard to any fire evacuations. (as and when required)
  7. Cleaning all offices, vacuuming and dusting as required.
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty.
  9. You must attend all staff training session scheduled
  10. You will complete any specific cleaning daily/weekly check sheets.
  11. Before completing any jobs involving chemicals you must ensure all COSHH training has been completed and signed off by a Manager.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

Hours of Work
This is a part time role where the successful applicant can expect to work around 12-18 hours per week (Wednesday, Saturday & Sunday), with the opportunity for additional hours during school holidays and when covering annual leave.

How to apply
If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Leighton Hunt, Operations Manager – leighton.hunt@planet-ice.co.uk

Planet Ice Coventry has an exciting opportunity for a Duty Manager to join the team
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at planet Ice Coventry

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take some responsibility for maintain the ice pad and building.

Responsible to: General Manager

Overview
You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Duties & Responsibilities

  1. Opening/Closing the building as a Key holder
  2. Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
  3. Working alongside and being part of a successful management team
  4. Maintaining the ice pad and refrigeration plant during your times on shift
  5. Resurfacing the ice as abs when needed.
  6. First Aid when required- training will be supplied
  7. Assisting customers with any issues they may experience while visiting us
  8. You as a person will need to be a good communicator in person by phone & email.
  9. You must have a passion for delivering a high quality customers experience.
  10. Passionate about delivering the best customer experience possible.
  11. Understand the importance of compliance with food hygiene standards
  12. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  13. Oversee Health & Safety of customers and staff
  14. Have a methodical approach to cash handling and paper work.
  15. Maintain a friendly, courteous and cheerful attitude while working under pressure
  16. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  17. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Salary
Up to £9.80 per hour

Schedule

  1. Holidays
  2. Monday to Friday
  3. Weekend availability

Please email your CV to matthew.poultney@planet-ice.co.uk

Planet Ice are looking to recruit a dynamic and enthusiastic Shift supervisor who is looking to develop their management skills and progress their career within the leisure industry.

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

You would be responsible for assisting with managing the day to day operation of the ice rink, supporting the General Manager and the rest of the management team. You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Opening/Closing the building as a Key Holder
  2. Overseeing the smooth operation of our various departments
  3. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  4. First Aid when required
  5. Assisting customers with any issues they may experience while visiting us


You as a person will need to be 

  1. A good communicator in person, by phone & email.
  2. Have a passion for delivering a high quality customers experience.
  3. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  4. Oversee Health & Safety of customers and staff
  5. Have a methodical approach to cash handling and paper work.
  6. Maintain a friendly, courteous and cheerful attitude while working under pressure

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

The successful candidate will be provided with a Uniform, a competitive hourly rate depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Matthew Poultney, General Manager.

matthew.poultney@planet-ice.co.uk

Planet Ice Gillingham

We are looking for a part time receptionist to join our front of house team.

You will need to be professional in your approach when dealing with telephone and email enquiries with good customer service skills and confident IT skills. You should be enthusiastic about improving your knowledge of our company and the products we offer. Excellent time keeping is a must and you will need to be able to work as part of our team. In return for you fantastic work, we offer discounted food and drink while on shift and free staff ice skating for you and a friend when you’re not working.

Basic duties will include;

  • Answering customer queries in person and via email and telephone
  • Taking bookings
  • Processing tickets
  • Cash handling

Must be available to work Monday – Sunday including Some evenings available along with additional hours during school holiday periods.

Part-time hours: 12-25 per week

Expected start date: Immediatly

Job Types: Part-time, Permanent

Salary: Minimun wage

COVID-19 considerations:
All areas are cleaned regularly

Please email your CV to claire.maxfield@planet-ice.co.uk

Planet Ice Gillingham has an exciting opportunity for a Part Time Maintenance Assistant
You would be responsible for assisting customers in skate hire, General maintenance, Ice Maintenance and maintaining the presentation of the building. You should possess the skills to work well both on your own and with the team to ensure the business can operate . You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  2. Maintaining the Ice with regular ice cuts
  3. Assisting customers with any issues they may experience while visiting us
  4. Opening/Closing the building as a Key Holder
  5. Assisting with the day to day operation of the building

You as a person will need to be

  1. Have a passion for delivering a high quality customers experience.
  2. Assist in ensuring the Health & Safety of customers and staff
  3. Be a practical and hands on person
  4. Take pride in your work and the buildings presentatio
  5. Maintain a friendly, courteous and cheerful attitude while working under pressure
  6. A Trustworthy and honest individual

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

This is a part time role where the candidate can expect to work evenings and weekends.

The successful candidate will be provided with a Uniform, free Ice Skating sessions and discounted F&B.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Claire Maxfield, General Manager – claire.maxfield@planet-ice.co.uk

Planet Ice Gosport

Planet Ice Gosport has an exciting opportunity for a new member of staff to join the our box office team.

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1.Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.

2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

Hours of Work

This is a part time role and will be a Zero hour contract. We are looking for someone who can do shifts between 9:00am and 11pm weekends and evening are available with additional hours during school holidays and when covering annual leave.

Salary: Minimum Wage

If you think you are the right candidate for us, please email your CV to Jill Grinrod on jill.grinrod@planet-ice.co.uk

Planet Ice Milton Keynes

We are looking for a part time receptionist to join our front of house team.

You will need to be professional in your approach when dealing with telephone and email enquiries with good customer service skills and confident IT skills. You should be enthusiastic about improving your knowledge of our company and the products we offer. Excellent time keeping is a must and you will need to be able to work as part of our team. In return for you fantastic work, we offer discounted food and drink while on shift and free staff ice skating for you and a friend when you’re not working.

Basic duties will include;

  • Answering customer queries in person and via email and telephone
  • Taking bookings
  • Processing tickets
  • Cash handling

Must be available to work Monday – Sunday including Some evenings available along with additional hours during school holiday periods.

Part-time hours: 25-40 per week

Expected start date: 21/08/2021

Job Types: Full-time, Part-time, Permanent

Salary: £5.30-£8.91 per hour

COVID-19 considerations:
All areas are cleaned regularly

Please email your CV to careers@planet-ice.co.uk

We are looking to recruit fun, enthusiastic, experienced front of house staff with great interpersonal skills to join our team at Planet Ice for our events. Responsibilities include:

  • Greeting customers as they arrive
  • To assist in taking orders and serving food and beverages to customers in our cafe and Ice servery area
  • Working effectively with other team members to serve food and beverages to the customers and to ensure the smooth operation of the café facilities
  • To ensure customers and visitors feel welcome at all times
  • Making sure tables are clean and tidy
  • Ensuring and products are stocked up
  • Making sure customers enjoy their experience and receive an outstanding first impression at Planet Ice.

What really matters is that you are a hard working individual who is willing to help and support your team. Excellent communication skills are a must too, plus plenty of energy, enthusiasm and a passion for providing a superb customer experience. Full training will be provided in all aspects of the role.

We are located next to Milton Keynes central train station. Apply now to enjoy a competitive salary and benefits including subsidised meals, discounted ice skating prices.

Availability: The Majority of working hours will be over the weekends. You must be available on Saturdays and Sundays to apply for this position.

Part-time hours: 8-16 per week

Expected start date: 21/08/2021

Job Types: Part-time, Permanent

Salary: £5.30-£8.91 per hour

COVID-19 considerations:
All areas cleaned regularly

Please email your CV to careers@planet-ice.co.uk

We are looking for a fun, enthusiastic, experienced bar staff member to join our team at Planet Ice on a part time basis. Hours of work will include weekends and evenings

Responsibilities include:

  • Greeting customers as they arrive
  • Taking orders and serving food and beverages to customers in Tag Taylor’s Bar and Grill and V.I.P area
  • Cash handling
  • Working efficiently with other team members to ensure a smooth operation of the bar facilities
  • Ensuring the bar floor and tables are kept clean and tidy
  • Stock management and rotation of all bar products
  • Make sure customers enjoy their experience and receive an outstanding first impression at Planet Ice.
  • Maintaining and following Cleaning schedules to a high standard
  • Understand and follow the challenge 25 policy

You must be a hard working individual who is willing to help and support your team. Excellent communication skills are key, plus plenty of enthusiasm and passion for a great customer experience, yet also working with great accuracy and professionalism. Being observant, practical and honest are also key skills within our company.

You must be 18 or over to apply for this position.

We are located next to Milton Keynes central train station. Apply now to enjoy a competitive salary, subsidised meals, discounted ice skating.

Part-time hours: 8-16 per week

Expected start date: 21/08/2021

Job Types: Part-time, Permanent

Salary: £6.56-£8.91 per hour

COVID-19 considerations:
All surfaces are cleaned regularly

Please email your CV to careers@planet-ice.co.uk

The Job:

We are looking to recruit an experienced cook to be capable of work by themselves and as part of a team. Planet Ice Milton Keynes is the proud franchisee for Papa John’s pizza’s. As well as this we run a cafe/bar menu throughout the week. You will be required to work as part of the kitchen operation in a modern, busy arena, with full training being provided for all aspects of the role.

Planet Ice serves on a daily basis from 7.00am – 10.00pm, plus provides various catering for events, meetings and functions. The right candidate will be required to maintain the high standards already in place to ensure consistency and play their part in providing a great customer experience.

The Person:

You should be driven, passionate and dedicated to succeeding on all levels. You need to be able to work independently during the week to ensure all aspects of a successful kitchen are completed, so candidates must be a confident communicator and self-motivated. As well as work with the team during busier periods, playing your part to ensure standards are high when speed of service is key.

Key responsibilities:

Producing all food to a high standard. Portioning food and focusing on stock control. Supporting in department stock control including stock rotation and wastage. Ensuring your department operates inside company standards for quality and service. Understand the Papa John’s operation and deliver their Core Standards.

Please apply by submitting your CV and contact number and we will call and arrange an interview if suitable. We look forward to hearing from you

Part-time hours: 16 per week

Expected start date: 21/08/2021

Job Types: Part-time, Permanent

Salary: £6.00-£8.91 per hour

COVID-19 considerations:
All areas cleaned on a regular basis.

Please email your CV to careers@planet-ice.co.uk

Part-time and full time positions available

The Job: We are looking to recruit an experienced chef to be capable of work by themselves and as part of a team. Planet Ice Milton Keynes is the proud franchisee for Papa John’s pizza’s in addition we serve a more classic menu alongside throughout the week. You will be required to work as part of the kitchen operation in a modern, busy arena, with full training being provided for all aspects of the role.

Planet Ice serves on a daily basis from 7.00am – 10.00pm, plus provides various catering for events, meetings and functions. The right candidate will be required to maintain the high standards already in place to ensure consistency and play their part in providing a great customer experience.

The Person: You should be driven, passionate and dedicated to succeeding on all levels. You need to be able to work independently during the week to ensure all aspects of a successful kitchen are completed, so candidates must be a confident communicator and self-motivated. As well as work with the team during busier periods, playing your part to ensure standards are high when speed of service is key.

Key responsibilities: Producing all food to a high standard. Portioning food and focusing on stock control. Supporting in department stock control including stock rotation and wastage. Ensuring your department operates inside company standards for quality and service. Understand the Papa John’s operation and deliver their Core Standards.

Please apply by submitting your CV and contact number and we will call and arrange an interview if suitable. We look forward to hearing from you.

Please email your CV to careers@planet-ice.co.uk

Planet Ice Peterborough

Planet Ice Peterborough has an exciting opportunity for a Duty Manager
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management structure at the Planet Ice Peterborough. Have you got at least a year of Team Leader or Duty Management experience? Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

You would be responsible for managing the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take direct responsibility for the running of the F&B operation including our bar, café & vending operation.

You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Opening/Closing the building as a Key Holder
  2. Overseeing the smooth operation of our various departments with a big focus on F&B
  3. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  4. Working alongside the General Manager to ensure that all members of staff have the relevant training and HR paperwork
  5. Ensuring all relevant paperwork is completed within F&B
  6. Reviewing all orders placed for the café, bar and vending
  7. First Aid when required
  8. Assisting customers with any issues they may experience while visiting us

You as a person will need to be

  1. A good communicator in person by phone & email.
  2. Have a passion for delivering a high quality customers experience.
  3. Passionate about delivering a high quality F&B experience
  4. Understand the importance of compliance with food hygiene standards
  5. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  6. Oversee Health & Safety of customers and staff
  7. Have a methodical approach to cash handling and paper work.
  8. Maintain a friendly, courteous and cheerful attitude while working under pressure

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Steve Newton, General Manager – steve.newton@planet-ice.co.uk

Job Type: Full-time (35-40 hours per week)

Salary: From minimum wage.

Planet Ice Peterborough has an exciting opportunity for a new members of staff to join the Peterborough team

Duties & Responsibilities

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

  1. Looking for someone hardworking and motivated, used to being on their feet and able to work under pressure
  2. Helping with Skate Hire, giving customers skates, aiding in sizing and proper usage, cleaning and tidying of skate and hire
  3. Ice Marshalling, skating on the rink to make sure customers are safe and helping customers.
  4. Providing outstanding customer service to ensure customers have an unforgettable experience.
  5. General cleaning and tidying of the rink
  6. Taking card payments for Skating Aids
  7. Assisting in Learn To Skate Lessons and Hockey Games

Job Types
Full-time, Part-time, Temporary, Permanent

Additional pay
Bonus scheme

Benefits

  1. Discounted or free food
  2. Employee discount
  3. Flexible schedule
  4. On-site parking
  5. Store discounts

Schedule

  1. Day shift
  2. Holidays
  3. Monday to Friday
  4. Night shift
  5. Weekend availability

Experience
Customer Service – 1 year (preferred)

Shift availability

  1. Day shift

Please email your CV to Steve Newton at: steve.newton@planet-ice.co.uk

Planet Ice Solihull

Planet Ice Solihull has an exciting opportunity for a Party Host/Ice Assistant
Planet Ice are looking to recruit a dynamic and enthusiastic Party Host/ice Assistant to join the team at the Planet Ice Solihull. We are looking to recruit an energetic and engaging person to join our team. Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: Meeting and greeting all parties upon arrival, and during their stay at the venue.

Responsible to: Supervisors & Managers

Hourly rate: From Minimum Wage

Overview: As a party host you are responsible for all parties. You are in charge of the bookings along with the reception team. You need to meet and great all parties upon arrival, and arrange their meals accordingly. You have a responsibility to keep in contact with the party organiser and assist with any issues or question. You are in charge of setting up the eating area/party room for each and every party. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times. You are to ensure the party runs smoothly and you represent the company and the product well.

Duties & Responsibilities include:

  1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
  2. Helping with Skate Hire, giving customers skates, aiding in sizing and proper usage, cleaning and tidying of skate and hire
  3. Ice Marshalling, skating on the rink to make sure customers are safe and helping customers.
  4. General cleaning and tidying of the rink
  5. Taking card payments for Skating Aids
  6. Assisting in Learn To Skate Lessons and Hockey Games.
  7. Ensuring all party bookings are correct before the party’s arrival.
  8. Sending out the correct information once you have booked in a party i.e. letter of confirmation, party invites, food menu etc.
  9. Meeting and greeting all parties in a friendly and helpful manner.
  10. You are the party’s main point of contact during their visit, make sure you provide everything the party require and help with any queries they may have.
  11. Report any complaints/comments/queries to management straight away if you cannot help with what is asked.
  12. Ensure all areas are clean and tidy.
  13. Ensure the meal menus are handed in to the café to ensure they have enough time to prepare the food.
  14. Wear correct uniform at all times. Taking time to look presentable and hygienic.
  15.  Ensure that all health & safety recommendations are adhered to.
  16. Prepare and give out all Planet Ice party bags.
  17. Give out all food to each party guest making sure you give them the correct food and drink that they asked for. 
  18. Ensure there is enough Planet Ice merchandise for all parties during the week ready for the weekend’s parties. 
  19. Making sure that after every party you clean up the party area/tables used previously.
  20. Provide a friendly and efficient service to every single party.

This Job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Steve Newton at: careers@planet-ice.co.uk

Planet Ice are looking to recruit fun, enthusiastic, experienced front of house staff with great interpersonal skills to join our team at Planet Ice

Responsibilities include

  1. Greeting customers as they arrive
  2. To assist in taking orders and serving food and beverages to customers in the cafe and ice servery area
  3. Cooking food and following food hygiene procedures
  4. Working effectively with other team members to serve food and beverages to the customers and to ensure the smooth operation of the café facilities
  5. To ensure customers and visitors feel welcome at all times
  6. Making sure tables are clean and tidy
  7. Ensuring all products are stocked up
  8. Making sure customers enjoy their experience and receive an outstanding first impression at Planet Ice.

What really matters is that you’re a hard worker who’s always willing to get stuck in and support your team. Excellent communication skills are a must too, plus plenty of energy, enthusiasm and a passion for providing a superb customer experience.

Apply now to enjoy a competitive salary and benefits including full training, subsidised meals and discounted ice skating prices.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Steve Newton, General Manager – careers@planet-ice.co.uk

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description. Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Ensuring all areas are clean and tidy at all times.
Responsible to: Supervisors & Managers

As a cleaner you will be interacting with customers and other staff members including Management. Your main aim is to ensure that all areas are clean and tidy at all times.

Duties & Responsibilities
You are responsible for implementing the “daily cleaning schedule” and having it signed off daily by the duty manager.

  1. You will be responsible for ensuring all toilets are checked and stocked every hour.
  2. Ensure that tables are cleared, wiped down and bins emptied when required.
  3. You will be required to litter pick and sweep all areas throughout your shift.
  4. Be polite and courteous at all times to the general public.
  5. Ensure you are aware of any facility /product information as customers may ask you.
  6. You will also be responsible for assisting staff and management with regard to any fire evacuations. (as and when required)
  7. Cleaning all offices, vacuuming and dusting as required.
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty.
  9. You must attend all staff training session scheduled
  10. You will complete any specific cleaning daily/weekly check sheets.
  11. Before completing any jobs involving chemicals you must ensure all COSHH training has been completed and signed off by a Manager.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

This Job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Steve Newton, General Manager – careers@planet-ice.co.uk