CAREERS AT PLANET ICE

Planet Ice now serves an amazing 1 million customers a year across all our Planet Ice rinks in the UK & service 500 thousand customers online on a weekly basis. With ambitious plans to grow, both in the UK and overseas, we are looking for even more people to join us and help create the next chapter of Planet Ice a success

We have roles available up and down the country, and all of them offer great development potential.

WHAT WE OFFER

We are very proud of our brands, but we know it’s our people we really have to thank for our success. If you can bring us the confidence, commitment, and talent we need, then we’ll show our appreciation in lots of different ways. To help you settle in and get quickly up to speed, you will get a structured welcome to the business. We will offer you excellent training and development opportunities to ensure you keep on growing throughout your time with us.

WHAT WE’RE LOOKING FOR

We’re looking for people who are genuine, confident and committed. These are our core values at Planet Ice and we want all of our people to follow them, as well as share our strong customer focus. We also love hearing from people who have a passion to motivate and inspire teams.

If that sounds like you, select your local rink below and see what jobs they have available.


Planet Ice Altrincham

Planet Ice Altrincham has an exciting opportunity for a new member of staff to join the our box office team.

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1.Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.

2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

Hours of Work

This is a part time role and will be a Zero hour contract. We are looking for someone who can do shifts between 5:30am and 11pm weekends and evening are available with additional hours during school holidays and when covering annual leave.

Salary: Minimum Wage

If you think you are the right candiate for us, please email your CV to Katie Geering on katie.geering@planet-ice.co.uk

We are currently recruiting for a Cleaner with immediate effect to join the team at Planet Ice Altrincham.

As a cleaner you will be interacting with customers and other staff members including Management. Your main aim is to ensure that all areas are clean and tidy at all times.

Key Responsibilities:

You are responsible for implementing the “daily cleaning schedule” and having  it signed off daily by the duty manager.

  1. You will be responsible for ensuring all toilets are checked and stocked every hour.  

2. Ensure that tables are cleared, wiped down and bins emptied when  required. 

3. You will be required to litter pick and sweep all areas throughout your shift.

4. Be polite and courteous at all times to the general public.

5. Ensure you are aware of any facility /product information as customers may  ask you. 

6. You will also be responsible for assisting staff and management with regard  to any fire evacuations. (as and when required) 

7. Cleaning all offices, vacuuming and dusting as required.

8. You will make sure that you attend your shift at all times in a well presented  manner and wear the company uniform (if issued) while on duty.

9. You must attend all staff training session scheduled 

10.You will complete any specific cleaning daily/weekly check sheets.

11.Before completing any jobs involving chemicals you must ensure all COSHH  training has been completed and signed off by a Manager.

Send your C.V. to katie.geering@planet-ice.co.uk

Cinebowl i-skate Uttoxeter

We are currently recruiting for a General Manager with immediate effect to join the team at our multi leisure complex in Uttoxeter; a high profile venue with 3 screens, 8 bowling lanes, a small ice rink attached with separate General Management and Papa Johns Pizza franchise.

The ideal candidate will have experience as a General Manager within the hospitality or leisure industry at a high-volume, multi-faceted venue and a proven track record of delivering strong sales. You will need to be motivated, enthusiastic and have a real passion for exceptional customer service in addition to the ability to train and develop a large team and great financial knowledge. Passion for film and cinema is essential!

Key Responsibilities:

Lead and engage the whole cinebowl team to deliver the best experience

  • Develop and nurture internal and external relationships to help you achieve business objectives
  • Manage the cinema’s marketing; maximise audiences for films and bowling.
  • Accountability for the whole employee life cycle of all employees, with particular responsibility for your direct reports
  • Develop effective succession plans to maintain the smooth running of the cinema
  • Engage with customers by being visible and responding to their needs
  • Ensure relevant checks and balances are in place to ensure delivery of KPI’s
  • Overall responsibility for managing the Health & Safety.
  • Ensure all business policies and procedures are followed to expected business standards
  • Continually look for opportunities to implement initiatives to grow your business
  • Effectively manage the cinebowl P&L.

This is a fantastic opportunity for a commercially aware and driven manager to lead the team at a truly exciting venue. If you have the skills we are looking for and a passion for film, please apply with an up to date copy of your CV.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

Send your C.V. to heath.rhodes@planet-ice.co.uk

Planet Ice Blackburn

Planet Ice Blackburn has an exciting opportunity for a Duty Manager to join the team
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at planet Ice Blackburn

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take some responsibility for maintain the ice pad and building.

You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

  1. Opening/Closing the building as a Key holder
  2. Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
  3. Working alongside and being part of a successful management team
  4. Maintaining the ice pad and refrigeration plant during your times on shift
  5. Resurfacing the ice as abs when needed.
  6. First Aid when required- training will be supplied
  7. Assisting customers with any issues they may experience while visiting us
  8. You as a person will need to be a good communicator in person by phone & email.
  9. You must have a passion for delivering a high quality customers experience.
  10. Passionate about delivering the best customer experience possible.
  11. Understand the importance of compliance with food hygiene standards
  12. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  13. Oversee Health & Safety of customers and staff
  14. Have a methodical approach to cash handling and paper work.
  15. Maintain a friendly, courteous and cheerful attitude while working under pressure
  16. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  17. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.
If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Please email your CV to careers@planet-ice.co.uk

Planet Ice Blackburn has an exciting opportunity for a new member of staff to join the Blackburn box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Mark Halliwell on mhalliwell@planet-ice.co.uk

Planet Ice Bristol

Planet Ice Bristol has an exciting opportunity for a Duty Manager to join the team
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at planet Ice Bristol

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take some responsibility for maintain the ice pad and building.

Responsible to: General Manager

Overview
You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Duties & Responsibilities

  1. Opening/Closing the building as a Key holder
  2. Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
  3. Working alongside and being part of a successful management team
  4. Maintaining the ice pad and refrigeration plant during your times on shift
  5. Resurfacing the ice as abs when needed.
  6. First Aid when required- training will be supplied
  7. Assisting customers with any issues they may experience while visiting us
  8. You as a person will need to be a good communicator in person by phone & email.
  9. You must have a passion for delivering a high quality customers experience.
  10. Passionate about delivering the best customer experience possible.
  11. Understand the importance of compliance with food hygiene standards
  12. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  13. Oversee Health & Safety of customers and staff
  14. Have a methodical approach to cash handling and paper work.
  15. Maintain a friendly, courteous and cheerful attitude while working under pressure
  16. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  17. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Salary
£10.00 per hour

Schedule

  1. Holidays
  2. Monday to Friday
  3. Weekend availability

Please email your CV to Hannah Thomas on hannah.thomas@planet-ice.co.uk

Planet Ice Bristol has an exciting opportunity for a new members of staff to join the Bristol box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Hannah Thomas on hannah.thomas@planet-ice.co.uk

Planet Ice Bristol has an exciting opportunity for a new members of staff to join the Bristol box office team

Duties & Responsibilities

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

  1. Looking for someone hardworking and motivated, used to being on their feet and able to work under pressure
  2. Helping with Skate Hire, giving customers skates, aiding in sizing and proper usage, cleaning and tidying of skate and hire
  3. Ice Marshalling, skating on the rink to make sure customers are safe and helping customers.
  4. Providing outstanding customer service to ensure customers have an unforgettable experience.
  5. General cleaning and tidying of the rink
  6. Taking card payments for Skating Aids
  7. Assisting in Learn To Skate Lessons and Hockey Games

Job Types
Full-time, Part-time, Temporary, Permanent

Additional pay
Bonus scheme

Benefits

  1. Discounted or free food
  2. Employee discount
  3. Flexible schedule
  4. On-site parking
  5. Store discounts

Schedule

  1. Day shift
  2. Holidays
  3. Monday to Friday
  4. Night shift
  5. Weekend availability

Experience
Customer Service – 1 year (preferred)

Shift availability

  1. Day shift

Please email your CV to Hannah Thomas on hannah.thomas@planet-ice.co.uk

Planet Ice Bristol are looking for an experienced Food and Beverages Team Leader to join our team!
The Food and Beverages Manager will be responsible for leading the team within the department and the smooth running of the Food and Beverage operation. This role will also include Duty Management/ Keyholder responsibilities when required by the business.

Key Role Responsibilities:

-Direct responsibility for the running of the Food and Beverage Operation

-Implementing company policies and procedures as well as adhering to Health and Safety Legislation, including COSHH and manual handling

-Ensure the department always upholds the highest possible standards of cleanliness, and that equipment is always maintained in good working order

-Carry out regular training with the F&B team to ensure skills and knowledge are kept up to date

-Working alongside the General Manager to focus on team development and carry out performance reviews

-To ensure staff are always aware of the level of stock in the department and that this is managed effectively and efficiently, whilst making sure stock is also rotated correctly.

-Carry out a weekly analysis and ensure all paperwork is completed on time

-To complete audits of the department

-To ensure staff rotas are accurate to meet the needs of the operation, and to support the recruitment of new team members when required

-Monitor menu items to ensure the correct products are being ordered and find solutions to reduce wastage within F&B

-Bar Specific: line cleans. Carrying out Challenge 25 checks and ensuring the guidelines are being met by the team.

-First Aid when required

Duty Management Responsibilities Overview:

-Opening/ Closing the building as a Key Holder.

-Overseeing the smooth operation of the various departments

-Ensuring the building maintains the highest standards of safety and cleanliness, providing a welcoming environment to our visitors

-To act as an escalation point for your team during complaint and risk management

Who we are looking for:

-A customer-centric, experienced Food and Beverages Manager who has at least two years of Food and Beverage/ Café/ Restaurant Management experience.

-Someone who is enthusiastic about delivering an excellent and efficient service for our customers.

-A team player who can confidently motivate, lead, and support the Food and Beverage team.

-Food Hygiene level 3 certification is desirable

-Personal Licence Holder is desirable

-First Aid at Work qualification preferred

-A DBS Check is required for this role

-The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work as the role requires some early mornings, late nights, and regular weekend work. A DBS will be required.

Salary
£8.00-£11.00 per hour

Additional pay
Loyalty bonus

Benefits
Discounted or free food
Flexible schedule

If you wish to apply, please send your CV with a cover letter to tell us why you are interested in this opportunity.

Please email your CV to Hannah Thomas on hannah.thomas@planet-ice.co.uk

Planet Ice Bristol has an exciting opportunity for a Food & Beverage Server to join the team
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

Job Holder
Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
Working as a Team Member, you will be part of the overall kitchen team, making sure that our customers always have fantastic customer service

Duties & Responsibilities

  1. Carrying out food preparation
  2. Being up to date with product knowledge and marketing initiatives
  3. Using the computer system to take orders
  4. You may be asked to operate another food or drink outlet within the facility at Ice Hockey or other events
  5. General cleaning duties with the kitchen and seating areas
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. You will assist with safe evacuation of the Bar and Kitchen in the event of an emergency evacuation
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  9. You must attend all staff training session if scheduled
  10. You will help assist with any specific daily or weekly check sheets
  11. You will be responsible for making sure the kitchen is fully stocked prior to opening. You must also inform the duty manager if you are low on stock and require an order to be placed
  12. You will be able to work unsociable hours and have an ability to work flexible shift patterns e.g. morning shift, evening shift, weekends

As part of a Team Members role you will need to make sure that the store and equipment are cleaned to a high standard at all times and maintain food hygiene and health and safety standards to ensure the safety of all customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Hannah Thomas on hannah.thomas@planet-ice.co.uk

Planet Ice Bristol is preparing to launch in the autumn of this year! We are looking for Kitchen Assistants to join our team

Duties & Responsibilities

  1. Operation of the till as and when required during your shift
  2. This role may include work within the bar (for staff over 18) which will include carrying out Challenge 25 check
  3. Cooking food and following food hygiene procedures
  4. Being up to date with product knowledge and marketing initiatives
  5. General cleaning duties within the kitchen and seating areas.
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. Prepare hot food as and when required
  8. Be polite and courteous at all times to the general public
  9. Be able to deal with minor customer complaints or concerns in a calm and collective manner
  10. You may also be asked to operate another food or drink outlet within the facility at Ice hockey or other events
  11. You will assist with the safe evacuation of the café in the event of an emergency evacuation
  12. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  13. You will help assist with any specific café daily/weekly check sheets

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Job Type: Part Time
Salary: £8.91 per hour

Please email your CV to Hannah Thomas on hannah.thomas@planet-ice.co.uk

Planet Ice Coventry

Job Type: Full Time

Planet Ice Coventry has an exciting opportunity for a Duty Manager
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management structure at the Planet Ice Coventry. Have you got at least a year of Team Leader or Duty Management experience? Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

The successful candidate will be responsible for managing the day to day operation of the ice rink, while you will be supporting the General Manager and the rest of the management team on a range of projects. You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation. As the Arena holds many none-ice events you’ll be supporting the team in delivering first class event experiences throughout the year for crowds of up to 4000 people.

Your duties and responsibilities are as follows:

  1. Overseeing the smooth operation of our various departments.
  2. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  3. Working alongside the General Manager to ensure that all members of staff have the relevant training and HR paperwork
  4. Ensuring all relevant paperwork is completed within the Food and Beverage department
  5. Reviewing all orders placed for the café, bar and vending
  6. First Aid when required
  7. Assisting customers with any issues they may experience while visiting us

You as a person will need to be;

  1. A good communicator in person by phone & email
  2. Have a passion for delivering a high quality customers experience.
  3. Passionate about delivering a high quality Food and Beverage experience
  4. Understand the importance of compliance with food hygiene standards
  5. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  6. Oversee Health & Safety of customers and staff
  7. Have a methodical approach to cash handling and paper work.
  8. Maintain a friendly, courteous and cheerful attitude while working under pressure
  9. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  10. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to matthew.poultney@planet-ice.co.uk

Job Type: Full Time

Planet Ice Coventry has an exciting opportunity for a Full Time Ice Technician Assistant
Your main responsibility would be assisting the Lead Ice Technician with Ice Maintenance and general Maintenance tasks around the building. You should possess the skills to work well both on your own and with the team to ensure the business can operate. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  2. Maintaining the Ice with regular ice cuts
  3. Assisting customers with any issues they may experience while visiting us
  4. Closing the building as a Key Holder
  5. Assisting with the day to day operation of the building
  6. Assisting the Lead Technician with maintenance tasks around the arena

You as a person will need to be;

  1. Have a passion for delivering a high quality customers experience.
  2. Assist in ensuring the Health & Safety of customers and staff.
  3. Passionate about delivering a high quality Food and Beverage experience
  4. Be a practical and hands on person
  5. Take pride in your work and the buildings presentation
  6. Maintain a friendly, courteous and cheerful attitude while working under pressure
  7. A Trustworthy and honest individual
  8. Maintain a friendly, courteous and cheerful attitude while working under pressure

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

The successful candidate will be provided with a Uniform, free Ice Skating sessions and discounted F&B.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to matthew.poultney@planet-ice.co.uk

Planet Ice Coventry has an exciting opportunity for a Full Time Box Office Assistant
Planet Ice Coventry is looking for a friendly, hardworking individual who can work well under pressure alone and as part of a team, with strong customer.

Service skills

  1. The right candidate must have good telephone manner, be punctual and be able to think on their feet.
  2. Experience with computers essential (particularly Microsoft Excel, Word & Outlook).
  3. Part time role suitable for a confident and friendly individual.

Responsibilities will include

  1. Greeting Customers
  2. Cash Handling
  3. Answering The Telephone
  4. Responding To Emails
  5. Liaising With Co-Workers
  6. Make Bookings For Upcoming Courses/Events

Previous receptionist/administration work would be a bonus, however full training will be given.

Hours of Work
This is a part time role where the successful applicant can expect to work around 10-15 hours per week, with the opportunity for additional hours during school holidays and when covering annual leave.

How To Apply
If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Jody Mumford, Box Office Supervisor.
careers@planet-ice.co.uk

Planet Ice Solihull

Planet Ice Solihull has an exciting opportunity for a Duty Manager
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management structure at the Planet Ice Solihull. Have you got at least a year of Team Leader or Duty Management experience? Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

You would be responsible for managing the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take direct responsibility for the running of the F&B operation including our bar, café & vending operation.

You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Opening/Closing the building as a Key Holder
  2. Overseeing the smooth operation of our various departments with a big focus on F&B
  3. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  4. Working alongside the General Manager to ensure that all members of staff have the relevant training and HR paperwork
  5. Ensuring all relevant paperwork is completed within F&B
  6. Reveiewing all orders placed for the café, bar and vending
  7. First Aid when required
  8. Assisting customers with any issues they may experience while visiting us

You as a person will need to be

  1. A good communicator in person by phone & email.
  2. Have a passion for delivering a high quality customers experience.
  3. Passionate about delivering a high quality F&B experience
  4. Understand the importance of compliance with food hygiene standards
  5. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  6. Oversee Health & Safety of customers and staff
  7. Have a methodical approach to cash handling and paper work.
  8. Maintain a friendly, courteous and cheerful attitude while working under pressure

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Matthew Poultney, General Manager – matthew.poultney@planet-ice.co.uk

Job Type: Full-time (35-40 hours per week)

Salary: £9.00 per hour starting hourly rate with a salary increase after a six month probationary period

Planet Ice Solihull has an exciting opportunity for an experienced Administrator to join our team!

Administrators are accountable for ensuring the efficient, timely and accurate completion of all unit administration, security, and control of cash and banking in line with legislation, company policies and procedures. This role will also include Duty Management/ Keyholder responsibilities when required by the business.

Key Role Responsibilities;

  • Maintain a close working relationship with the management team through regular communication with all teams across the facility, including auditors and head office administrators and accounts.
  • Exceed external and internal customer expectation by developing, implementing, and maintaining the most efficient standards of customer service possible to deliver optimum standards and values.
  • Ensure all financial controls are in place to enable control, monitoring and analysis of income and expenditure.
  • Ensure the efficient completion of all unit administration is completed as required by the company legislation
  • To ensure that reconciliation of all cash is in line with company policies and procedures
  • Responsible for security of the money and valuables entrusted to you including ensuring the unit adheres to all procedures
  • To maintain all official books and documents

Duty Management Responsibilities Overview;

  • Opening/ Closing the building as a Key Holder
  • Overseeing the smooth operation of the various departments
  • Ensuring the building maintains the highest standards of safety and cleanliness, offering a welcoming environment to our visitors
  • To act as an escalation point for your team during complaint and risk management
  • First Aid when required

Who we are looking for;

  • An experienced Administrator who is detail-orientated
  • Someone who is enthusiastic about delivering excellent and efficient services to our customers.
  • A team player who can confidently motivate, lead, and support the teams
  • First Aid at Work qualification preferred
  • A DBS Check is required for this role
  • The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work as the Duty Management aspect of the role requires early mornings, late nights and regular weekend work.

Package;
Up to £9.50 per hour depending on experience
This is a part time role where the candidate can expect to have around 20-30 hours per week with the opportunity for overtime.

If you wish to apply, please send your CV with a cover letter to tell us why you are interested in this opportunity to matthew.poultney@planet-ice.co.uk.

Planet Ice are looking to recruit fun, enthusiastic, experienced front of house staff with great interpersonal skills to join our team at Planet Ice

Responsibilities include

  1. Greeting customers as they arrive
  2. To assist in taking orders and serving food and beverages to customers in the cafe and ice servery area
  3. Cooking food and following food hygiene procedures
  4. Working effectively with other team members to serve food and beverages to the customers and to ensure the smooth operation of the café facilities
  5. To ensure customers and visitors feel welcome at all times
  6. Making sure tables are clean and tidy
  7. Ensuring all products are stocked up
  8. Making sure customers enjoy their experience and receive an outstanding first impression at Planet Ice.

What really matters is that you’re a hard worker who’s always willing to get stuck in and support your team. Excellent communication skills are a must too, plus plenty of energy, enthusiasm and a passion for providing a superb customer experience.

Apply now to enjoy a competitive salary and benefits including full training, subsidised meals and discounted ice skating prices.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Matthew Poultney, General Manager – matthew.poultney@planet-ice.co.uk

Planet Ice Peterborough

Planet Ice is looking for a motivated and experienced leisure manager to operate the Planet Ice Peterborough site. The site strives to provide the best ice skating and ice leisure experience through a team who are passionate and committed to delivering a high quality and entertaining visit for all our customers.

To be responsible for the smooth and efficient day to day management of the unit, ensuring the company’s Brand Standards and Values are maintained at all times and ensuring all legal requirements are complied with in accordance with all Legislation and Company policies.

Reporting initially to a senior management team headed by a Chief Operations Officer, you will be responsible for managing the day to day operation of the ice rink and management staff . The successful applicant will be an enthusiastic, self-motivated proactive individual who has a minimum of three years management experience within a fast-paced leisure environment, knowledge of the ice industry is preferred but not essential.

You will be responsible for identifying required staffing levels, recruitment of quality staff, induction and ensuring that appropriate training is delivered to all management and staff within the Unit. You will be required to maintain a highly motivated team for day to day public skating, ice hockey events, and a bar and cafe provision.

You will exceed customer expectations by developing, implementing and maintaining the most efficient standards of customer service possible in all aspects of the operations to deliver optimum Brand Standards and Values.

Job Requirements

The successful applicant will have strong leadership skills, professional outlook, smart in appearance, and well organised; experience of managing volume; the drive to get their sleeves rolled up and have a hands on presence whilst maintaining a commercial and strategic focus, have experience managing and driving sales and performance and have a natural ability to build a rapport with customers.

  • Experience in a leisure environment
  • Excellent communication skills
  • High level of customer service skills and be able to work within a team
  • First Aid at work qualification is desirable
  • Computer literate and the ability to demonstrate a full working knowledge of Microsoft Office.
  • Full Driving Licence

This post requires the successful candidate to produce an Enhanced Criminal Record Bureau Check.

The candidate must be prepared to work flexible shift patterns e.g. morning shifts, evening shifts and alternating weekends.

Job Type: Full-time

Please email your CV to mark.savage@planet-ice.co.uk.

Planet Ice Peterborough has an exciting opportunity for a new member of staff to join the Peterborough box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Term: Part time maternity cover 12 months
Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

Pay will be the national minimum wage on an hourly contract.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to pet.boxoffice@planet-ice.co.uk

Planet Ice Peterborough has an exciting opportunity for a Food & Beverage Server to join the team.
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

  1. Greeting customers as they arrive
  2. Carrying out food preparation
  3. Working effectively with other team members to serve food and beverages to the customers and to ensure the smooth operation of the café
    facilities
  4. Being up to date with product knowledge and marketing initiatives
  5. To ensure customers and visitors feel welcome at all times
  6. Using the computer system to take orders
  7. You may be asked to operate another food or drink outlet within the
    facility at Ice Hockey or other events
  8. General cleaning duties with the kitchen and seating areas
    Ensure that tables are cleared, wiped down and bins emptied when
    required
  9. You will assist with safe evacuation of the Bar and Kitchen in the event
    of an emergency evacuation
  10. You will make sure that you attend your shift at all times in a well
    presented manner and wear the company uniform (if issued) while on duty
  11. You must attend all staff training session if scheduled
  12. You will help assist with any specific daily or weekly check sheets
  13. You will be responsible for making sure the kitchen is fully stocked
    prior to opening. You must also inform the duty manager if you are low
    on stock and require an order to be placed
  14. You will be able to work unsociable hours and have an ability to work
    flexible shift patterns e.g. morning shift, evening shift & weekends
  15. As part of a Team Members role you will need to make sure that the store
    and equipment are cleaned to a high standard at all times and maintain
    food hygiene and health and safety standards to ensure the safety of all
    customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Minimum wage depending on age.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to michelle.garner@planet-ice.co.uk

Planet Ice Milton Keynes

We are looking for a part time receptionist to join our front of house team.

You will need to be professional in your approach when dealing with telephone and email enquiries with good customer service skills and confident IT skills. You should be enthusiastic about improving your knowledge of our company and the products we offer. Excellent time keeping is a must and you will need to be able to work as part of our team. In return for you fantastic work, we offer discounted food and drink while on shift and free staff ice skating for you and a friend when you’re not working.

Basic duties will include;

  • Answering customer queries in person and via email and telephone
  • Taking bookings
  • Processing tickets
  • Cash handling

Must be available to work Monday – Sunday including Some evenings available along with additional hours during school holiday periods.

Part-time hours: 25-40 per week

Expected start date: 21/08/2021

Job Types: Full-time, Part-time, Permanent

Salary: £5.30-£8.91 per hour

COVID-19 considerations:
All areas are cleaned regularly

Please email your CV to careers@planet-ice.co.uk

We are looking to recruit fun, enthusiastic, experienced front of house staff with great interpersonal skills to join our team at Planet Ice for our events. Responsibilities include:

  • Greeting customers as they arrive
  • To assist in taking orders and serving food and beverages to customers in our cafe and Ice servery area
  • Working effectively with other team members to serve food and beverages to the customers and to ensure the smooth operation of the café facilities
  • To ensure customers and visitors feel welcome at all times
  • Making sure tables are clean and tidy
  • Ensuring and products are stocked up
  • Making sure customers enjoy their experience and receive an outstanding first impression at Planet Ice.

What really matters is that you are a hard working individual who is willing to help and support your team. Excellent communication skills are a must too, plus plenty of energy, enthusiasm and a passion for providing a superb customer experience. Full training will be provided in all aspects of the role.

We are located next to Milton Keynes central train station. Apply now to enjoy a competitive salary and benefits including subsidised meals, discounted ice skating prices.

Availability: The Majority of working hours will be over the weekends. You must be available on Saturdays and Sundays to apply for this position.

Part-time hours: 8-16 per week

Expected start date: 21/08/2021

Job Types: Part-time, Permanent

Salary: £5.30-£8.91 per hour

COVID-19 considerations:
All areas cleaned regularly

Please email your CV to careers@planet-ice.co.uk

We are looking for a fun, enthusiastic, experienced bar staff member to join our team at Planet Ice on a part time basis. Hours of work will include weekends and evenings

Responsibilities include:

  • Greeting customers as they arrive
  • Taking orders and serving food and beverages to customers in Tag Taylor’s Bar and Grill and V.I.P area
  • Cash handling
  • Working efficiently with other team members to ensure a smooth operation of the bar facilities
  • Ensuring the bar floor and tables are kept clean and tidy
  • Stock management and rotation of all bar products
  • Make sure customers enjoy their experience and receive an outstanding first impression at Planet Ice.
  • Maintaining and following Cleaning schedules to a high standard
  • Understand and follow the challenge 25 policy

You must be a hard working individual who is willing to help and support your team. Excellent communication skills are key, plus plenty of enthusiasm and passion for a great customer experience, yet also working with great accuracy and professionalism. Being observant, practical and honest are also key skills within our company.

You must be 18 or over to apply for this position.

We are located next to Milton Keynes central train station. Apply now to enjoy a competitive salary, subsidised meals, discounted ice skating.

Part-time hours: 8-16 per week

Expected start date: 21/08/2021

Job Types: Part-time, Permanent

Salary: £6.56-£8.91 per hour

COVID-19 considerations:
All surfaces are cleaned regularly

Please email your CV to careers@planet-ice.co.uk

The Job:

We are looking to recruit an experienced cook to be capable of work by themselves and as part of a team. Planet Ice Milton Keynes is the proud franchisee for Papa John’s pizza’s. As well as this we run a cafe/bar menu throughout the week. You will be required to work as part of the kitchen operation in a modern, busy arena, with full training being provided for all aspects of the role.

Planet Ice serves on a daily basis from 7.00am – 10.00pm, plus provides various catering for events, meetings and functions. The right candidate will be required to maintain the high standards already in place to ensure consistency and play their part in providing a great customer experience.

The Person:

You should be driven, passionate and dedicated to succeeding on all levels. You need to be able to work independently during the week to ensure all aspects of a successful kitchen are completed, so candidates must be a confident communicator and self-motivated. As well as work with the team during busier periods, playing your part to ensure standards are high when speed of service is key.

Key responsibilities:

Producing all food to a high standard. Portioning food and focusing on stock control. Supporting in department stock control including stock rotation and wastage. Ensuring your department operates inside company standards for quality and service. Understand the Papa John’s operation and deliver their Core Standards.

Please apply by submitting your CV and contact number and we will call and arrange an interview if suitable. We look forward to hearing from you

Part-time hours: 16 per week

Expected start date: 21/08/2021

Job Types: Part-time, Permanent

Salary: £6.00-£8.91 per hour

COVID-19 considerations:
All areas cleaned on a regular basis.

Please email your CV to careers@planet-ice.co.uk

Part-time and full time positions available

The Job: We are looking to recruit an experienced chef to be capable of work by themselves and as part of a team. Planet Ice Milton Keynes is the proud franchisee for Papa John’s pizza’s in addition we serve a more classic menu alongside throughout the week. You will be required to work as part of the kitchen operation in a modern, busy arena, with full training being provided for all aspects of the role.

Planet Ice serves on a daily basis from 7.00am – 10.00pm, plus provides various catering for events, meetings and functions. The right candidate will be required to maintain the high standards already in place to ensure consistency and play their part in providing a great customer experience.

The Person: You should be driven, passionate and dedicated to succeeding on all levels. You need to be able to work independently during the week to ensure all aspects of a successful kitchen are completed, so candidates must be a confident communicator and self-motivated. As well as work with the team during busier periods, playing your part to ensure standards are high when speed of service is key.

Key responsibilities: Producing all food to a high standard. Portioning food and focusing on stock control. Supporting in department stock control including stock rotation and wastage. Ensuring your department operates inside company standards for quality and service. Understand the Papa John’s operation and deliver their Core Standards.

Please apply by submitting your CV and contact number and we will call and arrange an interview if suitable. We look forward to hearing from you.

Please email your CV to careers@planet-ice.co.uk

Planet Ice Basingstoke

Planet Ice Basingstoke are looking for a Duty Manager to work closely with the General Manager to ensure a smooth day to day running of the unit is attained.
The role will involve working, co ordinating and communicating with the Duty Managers to ensure all jobs within the rink are carried out and reporting this back to the General Manager.

Responsible for: The day to day operation of the unit in accordance with the requirements of the company, legislation and ensure effective planning and implementation of our core values at all times. To maintain a high standard relating to health and safety. To ensure strict control of monies taken in exchange for services and that the maximum profit is obtained whilst operating to the required company standards. Support and oversee Duty Manager team and all unit staff.

Responsible to: General Manager

Responsibilitie

  1. Unit Operation. To oversee the unit operation to its entirety. Maintain a highly motivated Management and Staff team. To assist in providing development of the support management and staff team. Assist in maintaining a regular appraisal process for support management and staff ensuring that strong communication process is developed to maximise the performance of all staff. Implement and maintain all operating standards and procedures to ensure compliance with company policy. Ensure that all department administration procedures are adhered to with the reporting of all information being on time to allow the correct processing of all documentation. Ensure that all company policies regarding the security of stock, cash and other assets in your areas of responsibility are fully adhered to. Manage all departmental staff by company personnel policies and procedures and any legal requirements to ensure compliance with all employment contractual terms. Ensure all cash handling procedures are adhered to, to ensure the security of all unit cash. Ensure appropriate and effective communication with all levels within the company. Comply with all reasonable requests made by the company and its management.
  2. Staffing. To monitor staffing issues and deal with problems in the appropriate manner. Take proactive action in relation to staff turnover. Ensure sufficient and suitably qualified staff are recruited to meet your department and company standards/objectives.
  3. Health & Safety. It is your responsibility to provide leadership and promote responsible attitudes towards Health & Safety. Ensure all new employees are given induction training on all aspects required before carrying out any role. These individuals must be made aware of the company Health & Safety policy. Assist with Health & Safety inspections and any outstanding issues must be reviewed. Ensure good housekeeping standards are applied and deliver a safe environment through maintenance schedules and regular staff training sessions held. Investigate all accidents with a view to prevention. Ensure all matters over which you have responsibility or influences are carried out in line with the company’s health and safety policy.
  4. Financial. To provide analytical information following review of stock audits and financial information to enable the General Manager to make decisions related to retail performance. To analyse opportunities and identify areas for improvement in presentation and content, in order to exceed customer expectation.
  5. Business development. It is important to advertise as market your facilities to enable to business to progress. To utilise the support of local companies including free newspapers, buses, bus stops, bill boards and information stands. Promote any up and coming special events to the best of your ability. This will ensure we get the best out of our units with greater income levels.

In addition to the duties and responsibilities listed, the role will involve working unsociable hours. The role will require someone to be able to get to and from the place of work using their own transport, car, motorcycle etc

Driving the ice resurfacing machine is compulsory as well as opening and closing the rink

This is an exciting opportunity to work along side the General Manager and assist with the day to day running of this busy, bustling Ice rink.

Please email your CV to Colin Sturgess on colin.sturgess@planet-ice.co.uk

Planet Ice Basingstoke has an exciting opportunity for a Food & Beverage Server to join the team
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

Job Holder
Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
Working as a Team Member in Papa John’s you will be part of the overall kitchen team, making sure that our customers always have fantastic customer service and freshly baked pizzas and side orders to Papa John’s brand standards in a way that is friendly, efficient and exceed their expectations.

Duties & Responsibilities

  1. Carrying out food preparation
  2. Being up to date with product knowledge and marketing initiatives
  3. Using the computer system to take orders
  4. You may be asked to operate another food or drink outlet within the facility at Ice Hockey or other events
  5. General cleaning duties with the kitchen and seating areas
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. You will assist with safe evacuation of the Bar and Kitchen in the event of an emergency evacuation
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  9. You must attend all staff training session if scheduled
  10. You will help assist with any specific daily or weekly check sheets
  11. You will be responsible for making sure the kitchen is fully stocked prior to opening. You must also inform the duty manager if you are low on stock and require an order to be placed
  12. You will be able to work unsociable hours and have an ability to work flexible shift patterns e.g. morning shift, evening shift, weekends

As part of a Team Members role you will need to make sure that the store and equipment are cleaned to a high standard at all times and maintain food hygiene and health and safety standards to ensure the safety of all customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Sophie Gifford on sophie.gifford@planet-ice.co.uk

We are looking to recruit fun, enthusiastic party host with great communication and people skills to join our team at Planet Ice.

  • Greeting party guests as they arrive
  • Being as energetic and excitable as possible to ensure the children have a fun birthday party experience
  • Being able to skate confidently on the ice and assist the children
  • Organising of the Birthday Party from the arrival of the party, through till the end of each Children’s birthday party
  • Working effectively with other team members to ensure the smooth operation of the Birthday Parties
  • To ensure customers and visitors always feel welcome
  • Making sure the Birthday Party Area is clean and presentable
  • Making sure customers enjoy their experience and receive an outstanding first impression at Planet Ice.
  • Must be able to Skate to level 5 Skate Excellence or above

The candidate should also be will also be required to work within other departments including skate hire and Food & Beverage.

What really matters is that you’re a hard worker who’s always willing to get stuck in and support your team. Excellent communication skills are a must too, plus plenty of energy, enthusiasm, and a passion for providing a superb customer experience. We are located at Planet Ice Basingstoke, Leisure Park, Basingstoke, RG22 6PG.

Apply now to express interest in this exciting role which includes benefits such as full training, subsidised meals, and free Ice-Skating sessions.

If you wish to apply, please send your CV with a covering letter stating why you would like this opportunity to Colin Sturgess, General Manager.

Email colin.sturgess@planet-ice.co.uk

Planet Ice Leeds

Planet Ice Leeds has an exciting opportunity for a new member of staff to join the Leeds box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Cameron Pollard on c.pollard@planet-ice.co.uk

Planet Ice Leeds has an exciting opportunity for a new member of staff to join the Leeds rink assistant team. We are offering around 10 hours per week.
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Smooth operation of Planet Ice Leeds including: Skate hire, on ice stewarding, food & beverage
Responsible to: Supervisors and Managers

Overview
As a rink assistant you are a point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities
1. Dealing with all customer queries in relation to Planet Ice
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To accurately handle cash, cheque and credit card transaction.
7. To maintain the highest possible standards of personal hygiene and appearance.
8. To attain, record and safety store away any lost property found or lost within Planet Ice.
9. Ensure the rink is clean and tidy at all times.
10. Inform management of any customer issues/complaints.
11. Completed tasks include opening and closing check sheets.
12. Serve on skate hire quickly and efficiently
13. Steward the ice to ensure the safety of all users

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Cameron Pollard on c.pollard@planet-ice.co.uk

Planet Ice Leeds has an exciting opportunity for a Food & Beverage Server to join the team
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

approximately 7 hours per week on a Saturday or Sunday to cover assist Food & Beverage on hockey matches.

Job Holder
Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
Working as a Team Member, you will be part of the overall kitchen team, making sure that our customers always have fantastic customer service

Duties & Responsibilities

  1. Carrying out food preparation
  2. Being up to date with product knowledge and marketing initiatives
  3. Using the computer system to take orders
  4. You may be asked to operate another food or drink outlet within the facility at Ice Hockey or other events
  5. General cleaning duties with the kitchen and seating areas
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. You will assist with safe evacuation of the Bar and Kitchen in the event of an emergency evacuation
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  9. You must attend all staff training session if scheduled
  10. You will help assist with any specific daily or weekly check sheets
  11. You will be responsible for making sure the kitchen is fully stocked prior to opening. You must also inform the duty manager if you are low on stock and require an order to be placed
  12. You will be able to work unsociable hours and have an ability to work flexible shift patterns e.g. morning shift, evening shift, weekends

As part of a Team Members role you will need to make sure that the store and equipment are cleaned to a high standard at all times and maintain food hygiene and health and safety standards to ensure the safety of all customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to Planet Ice Careers on careers@planet-ice.co.uk

Planet Ice Gillingham

We are looking for a part time receptionist to join our front of house team.

You will need to be professional in your approach when dealing with telephone and email enquiries with good customer service skills and confident IT skills. You should be enthusiastic about improving your knowledge of our company and the products we offer. Excellent time keeping is a must and you will need to be able to work as part of our team. In return for you fantastic work, we offer discounted food and drink while on shift and free staff ice skating for you and a friend when you’re not working.

Basic duties will include;

  • Answering customer queries in person and via email and telephone
  • Taking bookings
  • Processing tickets
  • Cash handling

Must be available to work Monday – Sunday including Some evenings available along with additional hours during school holiday periods.

Part-time hours: 12-25 per week

Expected start date: Immediatly

Job Types: Part-time, Permanent

Salary: Minimun wage

COVID-19 considerations:
All areas are cleaned regularly

Please email your CV to claire.maxfield@planet-ice.co.uk

Planet Ice Gillingham has an exciting opportunity for a Part Time Maintenance Assistant
You would be responsible for assisting customers in skate hire, General maintenance, Ice Maintenance and maintaining the presentation of the building. You should possess the skills to work well both on your own and with the team to ensure the business can operate . You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  2. Maintaining the Ice with regular ice cuts
  3. Assisting customers with any issues they may experience while visiting us
  4. Opening/Closing the building as a Key Holder
  5. Assisting with the day to day operation of the building

You as a person will need to be

  1. Have a passion for delivering a high quality customers experience.
  2. Assist in ensuring the Health & Safety of customers and staff
  3. Be a practical and hands on person
  4. Take pride in your work and the buildings presentatio
  5. Maintain a friendly, courteous and cheerful attitude while working under pressure
  6. A Trustworthy and honest individual

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

This is a part time role where the candidate can expect to work evenings and weekends.

The successful candidate will be provided with a Uniform, free Ice Skating sessions and discounted F&B.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Claire Maxfield, General Manager – claire.maxfield@planet-ice.co.uk

Planet Ice Widnes

Planet Ice Widnes has an exciting opportunity for a Full Time Customer Service Advisor

We are looking for a friendly, hardworking individual who can work well under pressure alone and as part of a team, with strong customer service skills.

Service skills

  • The right candidate must have good telephone manner, be punctual and be able to think on their feet
  • Experience with computers essential (particularly Microsoft Excel, Word & Outlook).
  • Part time role suitable for a confident and friendly individual.

Responsibilities will include but limited too

  1. Greeting Customers
  2. Cash Handling
  3. Answering The Telephone
  4. Responding To Emails
  5. Liaising With Co-Workers
  6. Make Bookings For Upcoming Courses/Events

Previous receptionist/administration work would be a bonus, however full training will be given.

This is a full time role where the successful applicant can expect to work around 30-40 hours per week. This role involves early mornings, nights and working weekends.

If you wish to apply please send your CV to James Baker, Box Office Manager james.baker@planet-ice.co.uk