CAREERS AT PLANET ICE

Planet Ice now serves an amazing 1 million customers a year across all our Planet Ice rinks in the UK & service 500 thousand customers online on a weekly basis. With ambitious plans to grow, both in the UK and overseas, we are looking for even more people to join us and help create the next chapter of Planet Ice a success

We have roles available up and down the country, and all of them offer great development potential.

WHAT WE OFFER

We are very proud of our brands, but we know it’s our people we really have to thank for our success. If you can bring us the confidence, commitment, and talent we need, then we’ll show our appreciation in lots of different ways. To help you settle in and get quickly up to speed, you will get a structured welcome to the business. We will offer you excellent training and development opportunities to ensure you keep on growing throughout your time with us.

WHAT WE’RE LOOKING FOR

We’re looking for people who are genuine, confident and committed. These are our core values at Planet Ice and we want all of our people to follow them, as well as share our strong customer focus. We also love hearing from people who have a passion to motivate and inspire teams.

If that sounds like you, select your local rink below and see what jobs they have available.


Planet Ice Blackburn

Planet Ice Blackburn has an exciting opportunity for a new members of staff to join the Blackburn box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to gm.blackburn@planet-ice.co.uk

Planet Ice Bristol

Planet Ice Bristol has an exciting opportunity for a new members of staff to join the Bristol box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to careers@planet-ice.co.uk

The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description. Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Ensuring all areas are clean and tidy at all times.
Responsible to: Supervisors & Managers

As a cleaner you will be interacting with customers and other staff members including Management. Your main aim is to ensure that all areas are clean and tidy at all times.

Duties & Responsibilities
You are responsible for implementing the “daily cleaning schedule” and having it signed off daily by the duty manager.

  1. You will be responsible for ensuring all toilets are checked and stocked every hour.
  2. Ensure that tables are cleared, wiped down and bins emptied when required.
  3. You will be required to litter pick and sweep all areas throughout your shift.
  4. Be polite and courteous at all times to the general public.
  5. Ensure you are aware of any facility /product information as customers may ask you.
  6. You will also be responsible for assisting staff and management with regard to any fire evacuations. (as and when required)
  7. Cleaning all offices, vacuuming and dusting as required.
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty.
  9. You must attend all staff training session scheduled
  10. You will complete any specific cleaning daily/weekly check sheets.
  11. Before completing any jobs involving chemicals you must ensure all COSHH training has been completed and signed off by a Manager.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

This Job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to careers@planet-ice.co.uk

Planet Ice Bristol has an exciting opportunity for a new members of staff to join the Bristol team

Duties & Responsibilities

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

  1. Looking for someone hardworking and motivated, used to being on their feet and able to work under pressure
  2. Helping with Skate Hire, giving customers skates, aiding in sizing and proper usage, cleaning and tidying of skate and hire
  3. Ice Marshalling, skating on the rink to make sure customers are safe and helping customers.
  4. Providing outstanding customer service to ensure customers have an unforgettable experience.
  5. General cleaning and tidying of the rink
  6. Taking card payments for Skating Aids
  7. Assisting in Learn To Skate Lessons and Hockey Games

Job Types
Full-time, Part-time, Temporary, Permanent

Additional pay
Bonus scheme

Benefits

  1. Discounted or free food
  2. Employee discount
  3. Flexible schedule
  4. On-site parking
  5. Store discounts

Schedule

  1. Day shift
  2. Holidays
  3. Monday to Friday
  4. Night shift
  5. Weekend availability

Experience
Customer Service – 1 year (preferred)

Shift availability

  1. Day shift

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to – careers@planet-ice.co.uk

Responsible for: Meeting and greeting all parties upon arrival, and during their stay at the venue. 

Responsible to: Supervisors & Managers 

Hourly rate:  

Overview: As a party host you are responsible for all parties. You are in charge of the bookings along with the reception team. You need to meet and great all parties upon arrival, and arrange their meals accordingly. You have a responsibility to keep in contact with the party organiser and assist with any issues or question. You are in charge of setting up the eating area/party room for each and every party. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times. You are to ensure the party runs smoothly and you represent the company and the product well. 

Duties & Responsibilities: 

  1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email. 
  2. Ensuring all party bookings are correct before the party’s arrival. 
  3. Sending out the correct information once you have booked in a party i.e. 

letter of confirmation, party invites, food menu etc. 

  1. Meeting and greeting all parties in a friendly and helpful manner. 
  2. You are the party’s main point of contact during their visit, make sure you provide everything the party require and help with any queries they may have. 
  3. Report any complaints/comments/queries to management straight away if you cannot help with what is asked. 
  4. Ensure all party areas are clean and tidy. 
  5. Ensure the meal menus are handed in to the café to ensure they have enough time to prepare the food. 
  6. Wear correct uniform at all times. Taking time to look presentable and hygienic. 
  7. Ensure that all health & safety recommendations are adhered to. 
  8. Prepare and give out all Planet Ice party bags. 
  9. Give out all food to each party guest making sure you give them the correct food and drink that they asked for.  
  10. Ensure there is enough Planet Ice merchandise for all parties during the week ready for the weekend’s parties.  
  11. Making sure that after every party you clean up the party area/tables used previously. 
  12. Provide a friendly and efficient service to every single party. 

Please email your CV to careers@planet-ice.co.uk  

Planet Ice Coventry

Planet Ice Coventry has an exciting opportunity for a Duty Manager

Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management structure at the Planet Ice Coventry. Have you got at least a year of Team Leader or Duty Management experience? Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

You would be responsible for managing the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

1. Opening/Closing the building as a Key Holder

2. Overseeing the smooth operation of our various departments

3. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork

4. Working alongside the General Manager to ensure that all members of staff have the relevant training and HR paperwork

5. First Aid when required

6. Assisting customers with any issues they may experience while visiting us

You as a person will need to be

1. A good communicator in person by phone & email.

2. Have a passion for delivering a high quality customers experience.

3. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.

4. Oversee Health & Safety of customers and staff

5. Have a methodical approach to cash handling and paper work.

6. Maintain a friendly, courteous and cheerful attitude while working under pressure

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

The successful candidate will be provided with a Uniform, a competitive hourly rate depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Matthew Poultney, General Manager. matthew.poultney@planet-ice.co.uk

Planet Ice is looking for a motivated and experienced leisure manager to operate a well established ice rink in Coventry. The site aims to provide the best ice skating and ice leisure experience through a team that is passionate and committed to delivering a high-quality and entertaining visit for all our customers.

To be responsible for the smooth and efficient day-to-day management of the unit, ensuring the company’s Brand Standards and Values are maintained at all times and ensuring all legal requirements are complied with in accordance with all Legislation and Company policies.

Reporting initially to Deputy Chief Operetions Manager, in colabaration with Senior Leadership team, headed by a Chief Operations Officer, you will be responsible for managing the day-to-day operation of the ice rink and management staff. The successful applicant will be an enthusiastic, self-motivated proactive individual who has a minimum of three years of management experience within a fast-paced leisure environment, knowledge of the ice industry is preferred but not essential.

You will be responsible for identifying required staffing levels, recruitment of quality staff, induction, and ensuring that appropriate training is delivered to all management and staff within the Unit. You will be required to maintain a highly motivated team for day-to-day public skating, ice hockey events, and a bar and cafe provision.

You will exceed customer expectations by developing, implementing, and maintaining the most efficient standards of customer service possible in all aspects of the operations to deliver optimum Brand Standards and Values.

Job Requirements

The successful applicant will have strong leadership skills, professional outlook, smart in appearance, and well organised; experience of managing volume; the drive to get their sleeves rolled up and have a hands-on presence whilst maintaining a commercial and strategic focus, have experience managing and driving sales and performance and have a natural ability to build a rapport with customers.

Experience in a leisure environment

Excellent communication skills

High level of customer service skills and be able to work within a team

First Aid at work qualification is desirable

Food & Beverage Experience is an advantage

Computer literate and the ability to demonstrate a full working knowledge of Microsoft Office.

Full Driving Licence

This post requires the successful candidate to produce an Enhanced Criminal Record Bureau Check.

The candidate must be prepared to work flexible shift patterns e.g. morning shifts, evening shifts, and alternating weekends.

Job Types: Permanent, Full-time

Salary: From £35,000.00 per year

Benefits:

Discounted or free food

Employee discount

Free parking

Life insurance

On-site parking

Schedule:

Holidays

Weekend availability

Experience:

Customer Service: 5 years (required)

General Manager: 3 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

To apply please send your covering letter and CV to Kerstin Engren at: k.engren@planet-ice.co.uk

An Exciting Opportunity has arisen at Planet Ice Coventry

If you are a hard-working, enthusiastic and driven individual with a passion for sports and leisure, then you will find a great opportunity with Planet Ice to develop your career. We are looking for an ambitious individual, who must have excellent communication and organisational skills and the ability to problem solve effectively under pressure, ensuring the highest level of quality customer service is always being delivered.

You will place great importance on customer care, facility standards and will contribute to financial and strategic targets.

You will work as part of a team managing the site on a day-to-day basis and reporting directly to Group Head of Food and Beverage working on a variety of projects to develop the Food and Beverage offering

We employ people who are passionate about our values and want to share our vision to provide our customers with the best experience, being served by approachable and friendly staff however we encourage a positive work/life balance.

EDUCATION AND EXPERIENCE:

2 x years of supervisory or management experience.

1 x Years Catering and Hospitality experience

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:

· Strong management skills in order to lead and motivate an existing and established, hardworking team to develop ideas.

· Strong knowledge of food and beverage.

· Ability to coach team members in learning the same skills.

· Excellent communication, interpersonal and management skills.

· Excellent customer service skills.

· Commercial awareness and understand how decisions impact the business financially.

· Excellent track record of maximising sales and surpassing targets.

· Ability to organise multiple projects; manage and prioritise multiple tasks and meet deadlines.

· Analysis and decision-making skills,

· Organisational skills, attention to detail and ability to deliver high standards.

· Ability to run with a pro-active and ambitious attitude.

· Ability to multi-task, work under pressure and prioritise needs.

· Proven time management and negotiation skills.

· Excellent IT skills.

DUTIES AND RESPONSIBILITIES INCLUDE:

· Identifying additional sales and marketing opportunities.

· Ensuring customer service excellence is consistently delivered, and revenues and profitability are maximised.

· Assisting with recruiting, leading, managing, training, coaching and developing the Team.

· Identifying staff learning needs and assisting with development.

· Keeping up to date with industry trends and competition, to ensure Planet Ice meets all demands.

· Assisting with formulating and establishing operating procedures and goals.

· Proactive in suggesting and debating alternative methods and procedures in solving concerns and assuring that we exceed the expectations and satisfaction of our guests.

· Ensuring all activities are carried out in full compliance with the company’s operating standards and cleaning procedures and in accordance with all legal, health and safety requirements.

Job Types:     Permanent, Full-time

Salary:           Up to £12 p/h depending on experience.

To apply please send your covering letter and CV to Matthew Poultney at: matthew.poultney@planet-ice.co.uk

Planet Ice Gillingham

Planet Ice Gillingham has an exciting opportunity for a Part Time Maintenance Assistant
You would be responsible for assisting customers in skate hire, General maintenance, Ice Maintenance and maintaining the presentation of the building. You should possess the skills to work well both on your own and with the team to ensure the business can operate . You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Your duties and responsibilities are as follows:

  1. Ensuring the building is safe, clean and welcoming through completion of all H&S paperwork
  2. Maintaining the Ice with regular ice cuts
  3. Assisting customers with any issues they may experience while visiting us
  4. Opening/Closing the building as a Key Holder
  5. Assisting with the day to day operation of the building

You as a person will need to be

  1. Have a passion for delivering a high quality customers experience.
  2. Assist in ensuring the Health & Safety of customers and staff
  3. Be a practical and hands on person
  4. Take pride in your work and the buildings presentatio
  5. Maintain a friendly, courteous and cheerful attitude while working under pressure
  6. A Trustworthy and honest individual

The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

This is a part time role where the candidate can expect to work evenings and weekends.

The successful candidate will be provided with a Uniform, free Ice Skating sessions and discounted F&B.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Claire Maxfield, General Manager – claire.maxfield@planet-ice.co.uk

Planet Ice Gosport

Planet Ice Gosport has an exciting opportunity for a Duty Manager to join the team
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at Planet Ice Gosport

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take some responsibility for maintain the ice pad and building.

Responsible to: General Manager

Overview
You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Duties & Responsibilities

  1. Opening/Closing the building as a Key holder
  2. Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
  3. Working alongside and being part of a successful management team
  4. Maintaining the ice pad and refrigeration plant during your times on shift
  5. Resurfacing the ice as abs when needed.
  6. First Aid when required- training will be supplied
  7. Assisting customers with any issues they may experience while visiting us
  8. You as a person will need to be a good communicator in person by phone & email.
  9. You must have a passion for delivering a high quality customers experience.
  10. Passionate about delivering the best customer experience possible.
  11. Understand the importance of compliance with food hygiene standards
  12. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  13. Oversee Health & Safety of customers and staff
  14. Have a methodical approach to cash handling and paper work.
  15. Maintain a friendly, courteous and cheerful attitude while working under pressure
  16. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  17. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Salary
£11.00 Per Hour

Schedule

  1. Holidays
  2. Monday to Friday
  3. Weekends (required)

Please email your CV to gm.gosport@planet-ice.co.uk

Planet Ice Hemel Hempstead

Planet Ice Hemel Hempstead has an exciting opportunity for a new members of staff to join the Hemel Hempstead box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to careers@planet-ice.co.uk

Planet Ice Hemel Hempstead has an exciting opportunity for a Cafe Server to join the team
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

Job Holder
Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
Working as a Team Member, you will be part of the overall kitchen team, making sure that our customers always have fantastic customer service

Duties & Responsibilities

  1. Carrying out food preparation
  2. Being up to date with product knowledge and marketing initiatives
  3. Using the computer system to take orders
  4. You may be asked to operate another food or drink outlet within the facility at Ice Hockey or other events
  5. General cleaning duties with the kitchen and seating areas
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. You will assist with safe evacuation of the Bar and Kitchen in the event of an emergency evacuation
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  9. You must attend all staff training session if scheduled
  10. You will help assist with any specific daily or weekly check sheets
  11. You will be responsible for making sure the kitchen is fully stocked prior to opening. You must also inform the duty manager if you are low on stock and require an order to be placed
  12. You will be able to work unsociable hours and have an ability to work flexible shift patterns e.g. morning shift, evening shift, weekends

As part of a Team Members role you will need to make sure that the store and equipment are cleaned to a high standard at all times and maintain food hygiene and health and safety standards to ensure the safety of all customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to careers@planet-ice.co.uk

Responsible for: Meeting and greeting all parties upon arrival, and during their stay at the venue. 

Responsible to: Supervisors & Managers 

Hourly rate:  

Overview: As a party host you are responsible for all parties. You are in charge of the bookings along with the reception team. You need to meet and great all parties upon arrival, and arrange their meals accordingly. You have a responsibility to keep in contact with the party organiser and assist with any issues or question. You are in charge of setting up the eating area/party room for each and every party. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times. You are to ensure the party runs smoothly and you represent the company and the product well. 

Duties & Responsibilities: 

  1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email. 
  2. Ensuring all party bookings are correct before the party’s arrival. 
  3. Sending out the correct information once you have booked in a party i.e. 

letter of confirmation, party invites, food menu etc. 

  1. Meeting and greeting all parties in a friendly and helpful manner. 
  2. You are the party’s main point of contact during their visit, make sure you provide everything the party require and help with any queries they may have. 
  3. Report any complaints/comments/queries to management straight away if you cannot help with what is asked. 
  4. Ensure all party areas are clean and tidy. 
  5. Ensure the meal menus are handed in to the café to ensure they have enough time to prepare the food. 
  6. Wear correct uniform at all times. Taking time to look presentable and hygienic. 
  7. Ensure that all health & safety recommendations are adhered to. 
  8. Prepare and give out all Planet Ice party bags. 
  9. Give out all food to each party guest making sure you give them the correct food and drink that they asked for.  
  10. Ensure there is enough Planet Ice merchandise for all parties during the week ready for the weekend’s parties.  
  11. Making sure that after every party you clean up the party area/tables used previously. 
  12. Provide a friendly and efficient service to every single party. 

Please email your CV to careers@planet-ice.co.uk 

Planet Ice Hemel Hempstead has an exciting opportunity for a new members of staff to join the Hemel Hempstead team

Duties & Responsibilities

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

  1. Looking for someone hardworking and motivated, used to being on their feet and able to work under pressure
  2. Helping with Skate Hire, giving customers skates, aiding in sizing and proper usage, cleaning and tidying of skate and hire
  3. Ice Marshalling, skating on the rink to make sure customers are safe and helping customers.
  4. Providing outstanding customer service to ensure customers have an unforgettable experience.
  5. General cleaning and tidying of the rink
  6. Taking card payments for Skating Aids
  7. Assisting in Learn To Skate Lessons and Hockey Games

Job Types
Full-time, Part-time, Temporary, Permanent

Additional pay
Bonus scheme

Benefits

  1. Discounted or free food
  2. Employee discount
  3. Flexible schedule
  4. On-site parking
  5. Store discounts

Schedule

  1. Day shift
  2. Holidays
  3. Monday to Friday
  4. Night shift
  5. Weekend availability

Experience
Customer Service – 1 year (preferred)

Shift availability

  1. Day shift

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Debbie Bayliss, General Manager – debbie.bayliss@planet-ice.co.uk

Planet Ice Leeds

Planet Ice Leeds has an exciting opportunity for a new members of staff to join the Leeds team

Duties & Responsibilities

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

  1. Looking for someone hardworking and motivated, used to being on their feet and able to work under pressure
  2. Helping with Skate Hire, giving customers skates, aiding in sizing and proper usage, cleaning and tidying of skate and hire
  3. Ice Marshalling, skating on the rink to make sure customers are safe and helping customers.
  4. Providing outstanding customer service to ensure customers have an unforgettable experience.
  5. General cleaning and tidying of the rink
  6. Taking card payments for Skating Aids
  7. Assisting in Learn To Skate Lessons and Hockey Games

Job Types
Full-time, Part-time, Temporary, Permanent

Additional pay
Bonus scheme

Benefits

  1. Discounted or free food
  2. Employee discount
  3. Flexible schedule
  4. On-site parking
  5. Store discounts

Schedule

  1. Day shift
  2. Holidays
  3. Monday to Friday
  4. Night shift
  5. Weekend availability

Experience
Customer Service – 1 year (preferred)

Shift availability

  1. Day shift

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Paul Denbow, General Manager – gm.leeds@planet-ice.co.uk

Planet Ice Milton Keynes

We are looking for a part time receptionist to join our front of house team.

You will need to be professional in your approach when dealing with telephone and email enquiries with good customer service skills and confident IT skills. You should be enthusiastic about improving your knowledge of our company and the products we offer. Excellent time keeping is a must and you will need to be able to work as part of our team. In return for you fantastic work, we offer discounted food and drink while on shift and free staff ice skating for you and a friend when you’re not working.

Basic duties will include;

  • Answering customer queries in person and via email and telephone
  • Taking bookings
  • Processing tickets
  • Cash handling

Must be available to work Monday – Sunday including Some evenings available along with additional hours during school holiday periods.

Part-time hours: 25-40 per week

Job Types: Full-time, Part-time, Permanent

Salary: £5.30-£8.91 per hour

COVID-19 considerations:
All areas are cleaned regularly

Please email your CV to Neil Evans at n.evans@planet-ice.co.uk

Planet Ice Peterborough

Planet Ice Peterborough has an exciting opportunity for a new members of staff to join the Peterborough team

Duties & Responsibilities

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

  1. Looking for someone hardworking and motivated, used to being on their feet and able to work under pressure
  2. Helping with Skate Hire, giving customers skates, aiding in sizing and proper usage, cleaning and tidying of skate and hire
  3. Ice Marshalling, skating on the rink to make sure customers are safe and helping customers.
  4. Providing outstanding customer service to ensure customers have an unforgettable experience.
  5. General cleaning and tidying of the rink
  6. Taking card payments for Skating Aids
  7. Assisting in Learn To Skate Lessons and Hockey Games

Job Types
Full-time, Part-time, Temporary, Permanent

Additional pay
Bonus scheme

Benefits

  1. Discounted or free food
  2. Employee discount
  3. Flexible schedule
  4. On-site parking
  5. Store discounts

Schedule

  1. Day shift
  2. Holidays
  3. Monday to Friday
  4. Night shift
  5. Weekend availability

Experience
Customer Service – 1 year (preferred)

Shift availability

  1. Day shift

If you wish to apply please send your CV with a covering letter stating why you would like this opportunity to Steve Luker, General Manager – gm.peterborough@planet-ice.co.uk

Planet Ice Peterborough has an exciting opportunity for a Cafe Server to join the team
The following sets out your general duties and you may be requested to carry out duties that are not set out within your job description. Your duties may change from time to time in order to meet the requirements of the business.

Job Holder
Responsible for: Smooth running of the kitchen
Responsible to: Supervisors and Managers

Overview
Working as a Team Member, you will be part of the overall kitchen team, making sure that our customers always have fantastic customer service

Duties & Responsibilities

  1. Carrying out food preparation
  2. Being up to date with product knowledge and marketing initiatives
  3. Using the computer system to take orders
  4. You may be asked to operate another food or drink outlet within the facility at Ice Hockey or other events
  5. General cleaning duties with the kitchen and seating areas
  6. Ensure that tables are cleared, wiped down and bins emptied when required
  7. You will assist with safe evacuation of the Bar and Kitchen in the event of an emergency evacuation
  8. You will make sure that you attend your shift at all times in a well presented manner and wear the company uniform (if issued) while on duty
  9. You must attend all staff training session if scheduled
  10. You will help assist with any specific daily or weekly check sheets
  11. You will be responsible for making sure the kitchen is fully stocked prior to opening. You must also inform the duty manager if you are low on stock and require an order to be placed
  12. You will be able to work unsociable hours and have an ability to work flexible shift patterns e.g. morning shift, evening shift, weekends

As part of a Team Members role you will need to make sure that the store and equipment are cleaned to a high standard at all times and maintain food hygiene and health and safety standards to ensure the safety of all customers, yourself and other team members.

There may be times when you are required to undertake duties and responsibilities within other departments to assist in the smooth running of the operation.

The job description forms part of your statement of terms and conditions of employment.

Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to careers@planet-ice.co.uk

Planet Ice has an exciting opportunity for a Duty Manager to join the team.
Planet Ice are looking to recruit a dynamic and enthusiastic Duty Manager to join the management at Planet Ice Peterborough

Are you looking to join a company where there’s room to progress up the ladder in a fun and exciting environment where no two days are the same? This could be the role for you!

Responsible for: You would be responsible for managing and maintaining the day to day operation of the ice rink, you will be supporting the General Manager and the rest of the management team. You will also take responsibility for maintain the ice pad and building, so a hands on approach will need to be taken.

Responsible to: General Manager

Overview
You should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for implementing the company policies & procedures as well as adhering to Health & Safety legislation.

Duties & Responsibilities

  1. Opening/Closing the building as a Key holder
  2. Ensuring the building is safe, clean and welcoming through completion of all required H&S paperwork
  3. Working alongside and being part of a successful management team
  4. Maintaining the ice pad and refrigeration plant during your times on shift
  5. Resurfacing the ice as abs when needed.
  6. First Aid when required- training will be supplied
  7. Assisting customers with any issues they may experience while visiting us
  8. You as a person will need to be a good communicator in person by phone & email.
  9. You must have a passion for delivering a high quality customers experience.
  10. Passionate about delivering the best customer experience possible.
  11. Understand the importance of compliance with food hygiene standards
  12. Be able to motivate and manage staff providing leadership to utilise the full potential of the team.
  13. Oversee Health & Safety of customers and staff
  14. Have a methodical approach to cash handling and paper work.
  15. Maintain a friendly, courteous and cheerful attitude while working under pressure
  16. The successful candidate will be keen to learn about the ice and events industry and will preferably have their own transport to and from work, as the role requires anti-social hours and regular weekend work.
  17. Reliability is a must, so excellent timekeeping and attendance record is essential. We’re looking for outgoing people who are confident in dealing with a huge spectrum of customers, while remaining professional and brand-aware.

All relevant training will be supplied to the successful candidate.

The successful candidate will be provided with a Uniform, a competitive salary depending on experience as well as free Ice Skating sessions.

If you’re keen to make a difference in an industry where the demands of the role can change each day then we want to speak to you.

Job Types: Full-time, Part-time

Benefits:

On-site parking

Schedule:

10 hour shift

8 hour shift

Day shift

Night shift

Weekend availability

Experience:

Customer Service: 1 year (preferred)

Work Location: In person

Send your CV to: gm.peterborough@planet-ice.co.uk

Planet Ice Solihull

Planet Ice Solihull has an exciting opportunity for a new members of staff to join the Solihull box office team
The following sets out your general duties and you may be requested to carry out duties that are not set out within this job description . Your duties may change from time to time in order to meet the requirements of the business.

Responsible for: Operating and maintaining all aspects of reception area and entrance to its entirety.
Responsible to: Supervisors and Managers

Overview
As a receptionist you are the first point of contact for all customers and visitors of Planet Ice. You will provide a professional and efficient service. You will also be required to wear the correct uniform, looking presentable at all times.

Duties & Responsibilities

1. Dealing with all customer queries in relation to Planet Ice both in person and via telephone/email.
2. Any problems/faults in regard to health and safety must immediately reported to your supervisor.
3. Operating tills – Handling cash, cheques, PDQ machine.
4. Attendance to staff training sessions is imperative.
5. Full knowledge of information being delivered i.e., prices, opening times, lessons, parties and special promotions.
6. To answer all telephone calls in a polite and friendly manner assisting with any queries and responding to messages.
7. To accurately handle cash, cheque and credit card transaction.
8. Receive and sign out the floats, prepare the tills and complete all checks prior to opening.
9. To assist in controlling the customers upon entry into the facility, ensuring that all health & safety recommendations are adhered to.
10. Responding to customer emails as and when required.
11. To take group bookings, party and lesson bookings, ensure all confirmation/deposits are complete.
12. To maintain the highest possible standards of personal hygiene and appearance.
13. To attain, record and safety store away any lost property found or lost within Planet Ice.
14. To assist with paperwork or administration required. i.e., databases etc
15. Ensure the reception area is clean and tidy at all times.
16. Inform management of any customer issues/complaints.
17. Completed tasks include opening and closing check sheets.

The candidate will need to be prepared to work 2 early morning shifts from 5.30am and work 2 weekend afternoon shifts with a mid week evening shift. Approx 25 hours.

This job description forms a part of your statement of terms and conditions of employment. Breach of any of the above duties and responsibilities may result in disciplinary action as deemed appropriate.

Please email your CV to gm.solihull@planet-ice.co.uk