Update on Planet Ice

Wednesday 5th August 2020
Following the disappointing news that ice rinks could not open on the 1st August as originally planned, Planet Ice has been contacted by customers in regard to products purchased in anticipation of skaters being able to return to skating.

Planet Ice can confirm that purchases for public ice skating and exclusive hire will be moved to a more convenient date or refunded. We would ask for customers understanding as we are currently operating with a skeleton staff, due to the staff at all Planet Ice rinks being returned to furlough. This means we are limited in our ability to respond to queries.

We thank all our skaters for their support and understanding and we look forward to welcoming you all back to our rinks as soon as the government allow.

Heath Rhodes
Chief Operations Officer – Planet Ice.


Monday 3rd August 2020
After the Government Announcement on Friday July 31st Planet Ice would like to take this opportunity to thank our customers for their patience and understanding at this time. Unfortunately, we have no power to control or affect the decision made to keep rinks closed.

We understand this news has been met with disappointment and frustration and Planet Ice share your emotions at this time. All of our staff have worked so hard over the last few days to get the buildings ready for the opening on Saturday 1st August and I know I speak for everyone in our industry when I say how upset we are by this decision.

The Prime Minister has indicated that we could provisionally re-open in two weeks’ time on Saturday 15th August and Planet Ice will work towards that date. We will regularly post information and updates on our website and social media channels to keep everyone informed.

We understand that people have purchased skating and we would like to assure those customers that we will honour all admissions for a future date. You can contact us via our social media messenger platforms on Facebook or Twitter.

Please be patient with us at this time as we work towards the new date where we can re-open. Please note we are dealing with a high amount of messages currently and only a small team are managing all messages received across our Planet Ice social media channels.


Friday 31st July 2020
After the Government Announcement earlier today Planet Ice have to regrettably inform all our customers that the easing restrictions have been removed and we are no longer allowed to open from Saturday 1st August.

We understand this will be met with disappointment and frustration and Planet Ice share your emotions at this time. All of our staff have worked so hard over the last few days to get the buildings ready for the opening on Saturday 1st August and we know we speak for everyone in our industry when we say how upset we are by this decision.

The Prime Minister has indicated that we could provisionally re-open in two weeks’ time on Saturday 15th August and Planet Ice will work towards that date. We will regularly post information and updates on our website and social media channels to keep everyone informed.

The Government announcement has come as a surprise to all of us. We understand that people have purchased ice skating and we will ensure we deal with all customer concerns as quickly as possible. A further announcement will be made by us regarding moving bookings and we will honour all admissions for a future date and where relevant refunds. We will release a further statement after Monday 3rd August.

Planet Ice thanks you for all your patience so far and we will work towards the new date where we can re-open.

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