Planet Ice COVID-19 Update

Monday 2nd November 2020

COVID-19 Lockdown Restrictions
Planet Ice will remain open until Wednesday 4th November with our last public skating session being, on Wednesday night. Our team will be in contact in regards to bookings made from Thursday onwards.

Skate Excellence courses, Hockey Excellence courses, Ice Cards, and Patch memberships will automatically be frozen and will resume once we re-open.

We want to say a big thank you for your support over the recent months and we look forward to welcoming you back on the ice, in our skate safe environment.

We appreciate this will come as a great disappointment for all our customers. If you have any questions, please private message us on our official Planet Ice Facebook page.

Please note, there will be no staff within the rinks from Thursday onwards to take phone calls or emails directly to the rink box office.


Wednesday 2nd September 2020

Planet Ice Altrincham Update…
Planet Ice are devastated by today’s government announcement regarding restrictions in the Manchester area which means that Planet Ice Altrincham has to cease operations until further notice. We appreciate customers will be saddened by this news and we want to assure customers that all bookings will be honoured when we are able to reopen and we apologise for any inconvenience this may cause.

Unfortunately it is outside of our control. We will keep customers notified of any updates on the re-opening via our social networking and website at planet-ice.co.uk.


Tuesday 1st September 2020

Planet Ice Altrincham Reopens
The announcement you have all been waiting for…

Planet Ice Altrincham will be reopening their doors tomorrow from 10:30am! You can now book online for Wednesday, Thursday & Friday public skating sessions this week by following the below link;

Book Online Here

Customers with existing bookings will be contacted in the next 24 hours with your new dates, which will be from Saturday 5th September.
This includes public skating sessions, patch ice, and lessons.


Planet Ice Refunds Update
The government has now announced the opening of ice rinks from Saturday August 15th. This is great news for all Planet Ice customers. Obviously with such a short turnaround time we will work towards giving the customers the best ice skating experience possible for this weekend.

Our online booking system is now open. iceaccount.co.uk/ice-skating/

Please do not call the rink over the weekend for refunds. Due to social distancing guidelines, we will not be able to deal with this provision at this time. Please do not call the rink as we are presently on skeleton staff dealing with arrivals. We will specify days in the week for the refund process and contact those affected by email.


Friday 14th August 2020

Coach & Patch Update

Any existing bookings made on the coach portal or via the Patch online booking system, your booking(s) will be moved 14 days ahead from the original start date that you will see on your existing booking confirmation, for example, if you had a booked ice time with us on the 1st August at 6:00am, your booking will automatically be moved to 15th August at 6:00am. If you wish to move your existing bookings to another date or time please contact your the rink you have booked with directly. You can find their contact details at planet-ice.co.uk


Friday 14th August 2020

Planet Ice Altrincham Update

Unfortunately we have just been informed that due to the continued lockdown restrictions in Greater Manchester, Planet Ice Altrincham will not be allowed to open this weekend which means we will remain closed. We will make a further announcement next week regarding the opening of Altrincham Ice Rink, but we hope to welcome back our Manchester customers very soon.


Friday 14th August 2020

Planet Ice Opens Saturday August 15th
The government has now announced the opening of ice rinks from Saturday August 15th. This is great news for all Planet Ice customers. Obviously, with such a short turnaround time we will work towards giving the customers the best ice skating experience possible for this weekend.

PLEASE NOTE BLACKBURN ICE RINK IS STILL NOT ALLOWED TO OPEN DUE TO LOCAL LOCKDOWN. THERE WILL BE A FURTHER UPDATE ON WEDNESDAY 19TH AUGUST

All customers who have existing bookings will be contacted today (Friday 14th August) and will be given a new valid date. If you are unable to attend your new date, instructions will be provided in the email telling you how to move your existing booking. To anyone who has booked Patch & Private Hire, you will also be contacted today to confirm your new date.

We would like to thank our customers for their patience and understanding over the last few months and we look forward to seeing you all back on the ice.

Our online booking system is now open >> https://iceaccount.co.uk/ice-skating/


Tuesday 11th August 2020
Planet Ice have been working with the governing bodies for ice sports, the Department of Culture, Media, and Sport, and the Ice Rinks Managers Association to ensure we get clarity over when ice rinks can re-open. According to the statement made by the Prime Minister on Friday July 31st,

“On Saturday 1 August, you’ll remember, we had hoped to reopen in England a number of higher risk settings that had remained closed. Today, I am afraid we are postponing these changes for at least a fortnight.

That means that, until 15 August at the earliest:

Casinos, bowling alleys, ice skating rinks and remaining close contact services must remain closed. Indoor performances will not resume.”

As a result, Planet Ice along with the others affected, have to remain closed until further notice. We do appreciate the support and positive comments made regarding the current situation and equally appreciate people’s frustrations too.

Planet Ice have played a very active role since the decision was made last Friday, by providing evidence to influence, and hopefully speed up, the government’s decision on allowing coaches, competitive skaters, hockey teams and recreational skaters to return to the ice. Whilst the feedback from the Department of Culture, Media and Sport has been positive, they have been clear that the decision to allow rinks to reopen is for the Prime Minister’s office to make and that any decision may not be made until Thursday or Friday this week.

We appreciate that customers have purchased sessions and as a result of the changes, had those session cancelled – in some cases twice now. Some have been happy to reserve their place, and others we are refunding. With this in mind we will only release further sessions for sale once we have a firm indication as to when our rinks will re-open and the moment this happens we will open up our booking system. This could be with very minimal notice so please check our social networks and website at planet-ice.co.uk regularly.

Planet Ice is committed to getting our customers back skating and we will do whatever we can during these very challenging times to make that happen.

Heath Rhodes
Chief Operations Officer – Planet Ice.


Wednesday 5th August 2020
Following the disappointing news that ice rinks could not open on the 1st August as originally planned, Planet Ice has been contacted by customers in regard to products purchased in anticipation of skaters being able to return to skating.

Planet Ice can confirm that purchases for public ice skating and exclusive hire will be moved to a more convenient date or refunded. We would ask for customers understanding as we are currently operating with a skeleton staff, due to the staff at all Planet Ice rinks being returned to furlough. This means we are limited in our ability to respond to queries.

We thank all our skaters for their support and understanding and we look forward to welcoming you all back to our rinks as soon as the government allow.

Heath Rhodes
Chief Operations Officer – Planet Ice.


Monday 3rd August 2020
After the Government Announcement on Friday July 31st Planet Ice would like to take this opportunity to thank our customers for their patience and understanding at this time. Unfortunately, we have no power to control or affect the decision made to keep rinks closed.

We understand this news has been met with disappointment and frustration and Planet Ice share your emotions at this time. All of our staff have worked so hard over the last few days to get the buildings ready for the opening on Saturday 1st August and I know I speak for everyone in our industry when I say how upset we are by this decision.

The Prime Minister has indicated that we could provisionally re-open in two weeks’ time on Saturday 15th August and Planet Ice will work towards that date. We will regularly post information and updates on our website and social media channels to keep everyone informed.

We understand that people have purchased skating and we would like to assure those customers that we will honour all admissions for a future date. You can contact us via our social media messenger platforms on Facebook or Twitter.

Please be patient with us at this time as we work towards the new date where we can re-open. Please note we are dealing with a high amount of messages currently and only a small team are managing all messages received across our Planet Ice social media channels.


Friday 31st July 2020
After the Government Announcement earlier today Planet Ice have to regrettably inform all our customers that the easing restrictions have been removed and we are no longer allowed to open from Saturday 1st August.

We understand this will be met with disappointment and frustration and Planet Ice share your emotions at this time. All of our staff have worked so hard over the last few days to get the buildings ready for the opening on Saturday 1st August and we know we speak for everyone in our industry when we say how upset we are by this decision.

The Prime Minister has indicated that we could provisionally re-open in two weeks’ time on Saturday 15th August and Planet Ice will work towards that date. We will regularly post information and updates on our website and social media channels to keep everyone informed.

The Government announcement has come as a surprise to all of us. We understand that people have purchased ice skating and we will ensure we deal with all customer concerns as quickly as possible. A further announcement will be made by us regarding moving bookings and we will honour all admissions for a future date and where relevant refunds. We will release a further statement after Monday 3rd August.

Planet Ice thanks you for all your patience so far and we will work towards the new date where we can re-open.

For updates, please follow us on our social media channels;

Facebook
Twitter
Instagram
Planet Ice Altrincham